Deal Desk Operations Analyst

Drive deal execution at ADP as a Deal Desk Analyst using analytical judgment and client-focused support in Mississauga’s hybrid workplace.Within ADP’s Commercial Operations Center of Excellence, this analyst partners with Sales, Clients, Brokers, Implementation, and internal teams. The work combines post-sale onboarding expertise, operational guidance, process improvement, and technical support for AI platform adoption. You will help ensure accurate documentation, effective transitions, and operational readiness.Key Responsibilities:
Support Sales with issue resolution, escalations, and complex opportunitiesManage high-priority requests while identifying solutions and mitigating riskCoordinate onboarding, implementation, AML/KYC, and operational readinessLead CRM, Copilot, Slack, and process improvement initiativesGuide AI platform configuration, prompts, workflows, and technical validationRequirements:
High school diploma required;
post-secondary education is an assetThree to five years in operations, onboarding, or systems integrationStrong analytical, organizational, judgment, and problem-solving abilitiesProficiency in Excel, CRM tools, Word, and PowerPointFrench bilingualism, HR, payroll, or workforce management experience preferredBring deal support, onboarding expertise, process improvement, and analytical problem-solving to ADP’s Mississauga operations team.
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