Senior Client Success Manager

Senior Client Success Manager - ProgrammaticRemote - Canada
WHO WE ARE
Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to .
THE ROLE
The Senior Client Success Manager - Programmatic is at the forefront of Zeta’s strategic client/agency partnerships. In this dynamic environment, you will ensure book of Zeta clients is meeting their campaign performance goals and work in tandem with the Client Success Director to drive account growth in highly targeted digital advertising programs.
This role is remote out of Toronto, Ontario in Canada.
Responsibilities:
Rapidly acquire a thorough knowledge of Zeta’s offerings, reporting analysis, competitive advantages, resources and processes and articulate them convincingly to prospects and customers
Launch and manage cross-channel, programmatic advertising campaigns in partnership with clients and internal teams to help clients connect with their customers
Lead weekly client status meetings while discussing campaign reporting, optimizations & insights
Collaborate with sales to provide strategic upsell recommendations when performance and/or offerings align with customer’s business needs
Prepare and conduct high impact reporting presentations in collaboration with analytics team
Ensure exemplary customer satisfaction levels with every customer interaction
Desired Skills and Experience:
3+ years' experience in programmatic advertising in Account Management, Client Success, or Media Planning
Hands-on experience activating, optimizing, and reporting on campaigns within leading DSPs
Demonstrated ability to develop and cultivate relationships and work effectively at all levels of the decision process
Strong analytic skills, including high level of comfort with Excel
Passion for digital media and thorough knowledge of the programmatic advertising industry
Exemplary written and verbal communication skills, with the ability to convey complex ideas clearly and convincingly.
Initiative-taking individual with strong work ethic, able to work autonomously while being receptive to guidance.
Intelligent, outgoing individual with interpersonal skills and work ethic
Comprehensive experience with MS Office, particularly Excel and PowerPoint
Ability to travel as needed
BENEFITS & PERKS
Unlimited PTO
Excellent medical, dental, and vision coverage
Employee Equity and Stock Purchase Plan
Employee Discounts, Virtual Wellness Classes, and Pet Insurance And more!!
SALARY RANGE
The salary range for this role is $90,000 - $120,000 CAD, depending on location and experience.
PEOPLE & CULTURE AT ZETA
Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin;
nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression.
We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here:
Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin, or any other basis protected by applicable federal, state or local law;
nor does Zeta discriminate on the basis of sexual orientation or gender identity or expression.
We are committed to building diverse teams with different identities, backgrounds and perspectives. We believe in providing a forum to connect at Zeta, to learn and celebrate differences.Our mission is to ensure we have an environment that enables a deep level of trust and belonging, so everyone feels invited to bring their whole selves to work, and to increase both diversity at Zeta as well as in the technology industry.
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