Enterprise Account Manager (Strategic Renewals)

You will own a book of enterprise accounts and one number: retained revenue. You decide which accounts need you most this week, and you go there. This is a commercial role. You will spend your time with executives, not running support ticketsOwn renewals across your book, from strategic accounts to smaller ones, and protect every dollar of recurring revenueBuild relationships with the executives who decide: CIOs, CTOs, VPs of Engineering, and heads of Salesforce platforms. Reach past your champion when the account needs itTurn red accounts green. Spot risk early, build a save plan, and run it with urgencyMove customers from our Salesforce-native products to our cloud-native platform, and make the business case for why it matters to themDefend your accounts against competitors, in-house builds, and new enterprise architecturesPull the right people in. Hold product, support, engineering, and customer success accountable for what your customers needFind expansion opportunities and hand them to our sales team with a clear planRun your book with discipline: accurate forecasts, clean renewal pipeline in Salesforce, no surprisesYou will work with customers at the moment they move to the cloud. Few account managers get to shape a transition this largeOur products sit in the path of AI adoption. Every company deploying AI agents on Salesforce needs to test, release, and protect them safelyYou will have real ownership, direct access to leadership, and the room to build how account management works here7+ years in enterprise account management, renewals, or customer-facing sales at a B2B software companyYou know how NRR and GRR are calculated and how your work moves themExperience in the Salesforce ecosystem is a strong plusA track record of saving at-risk renewals by going to the executive level, with the numbers to prove itCommercial intensity. You negotiate well, you push for multi-year terms, and you are comfortable with hard conversations about price and valueYou have sold or renewed complex IT solutions: DevOps, data protection, security, infrastructure, or developer platforms. Technical buyers trust youClear, concise writing and speaking. You can brief a CIO in five minutesYou have carried a significant book of business (ideally $5M+ in annual recurring revenue) with individual accounts above $250K
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