Customer Data Reporting Analyst

Analyze customer data and reporting workflows at Hydro One in Markham, supporting CRM, SharePoint, and business process improvement initiatives.This 16-month rotation supports the Process and Reporting Manager within Customer Experience. You will contribute to process development, analytical reporting, data validation, and CRM-related initiatives. The work includes SAP, Microsoft Dynamics CRM, SharePoint, Microsoft Office Suite, and VBA.Key Responsibilities:
Improve business processes and recommend reporting solutionsGather information for planning, forecasting, and performance reportsCoordinate CRM requirements with business and technology teamsFacilitate User Acceptance Testing and feedback sessionsMonitor data quality, integrity, and validation issuesRequirements:
Four years of university education in an appropriate fieldKnowledge of business administration, computer, and financial conceptsKnowledge of project management and business process methodologiesExperience preparing analytical reports, planning, forecasting, and budgetingOver two years up to four years of relevant experienceBring customer data analysis, reporting, CRM, and process improvement experience to Hydro One’s Customer Experience organization.
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