Senior Service Designer Calgary

Shape accessible digital services as a Service Designer in Calgary, using user research and systems thinking across complex government environments. Work at least three days in J5 Design’s office.J5 Design seeks a Service Designer with six years of professional service design or digital product design experience. You will support human-centred design across research, prototyping, testing, and implementation. The work connects user needs with practical improvements for complex services.Key Responsibilities:
Lead service design activities from discovery through implementationConduct research, synthesize findings, and recommend design solutionsCreate journey maps, blueprints, ecosystem maps, and prototypesFacilitate workshops and stakeholder engagements for alignmentApply accessibility, usability, and inclusive design principlesRequirements:
Six years’ professional service or digital product design experienceUniversity degree in service design, UX design, or related fieldExperience addressing complex digital service challengesStrong communication, storytelling, and facilitation skillsProficiency with contemporary design and prototyping toolsBring service design leadership, research, systems thinking, and prototyping expertise to J5 Design’s Calgary team.
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