Manager, People Operations

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Manager, People Operations based in Canada. In this role, you will oversee the day-to-day delivery of People Operations, ensuring a seamless and positive employee experience throughout the entire employee lifecycle. Acting as a key point of contact for employees and managers, you will manage a broad range of HR activities, including employee relations, recruitment, onboarding, payroll, benefits, performance management, and compliance. You will work closely with leadership, Finance, Operations, and internal and external partners to translate people strategies into effective operational practices. You will also contribute to improving HR processes, strengthening employee engagement, and maintaining consistent policies and procedures. This is an exciting opportunity to take ownership of essential people-focused operations within a growing, mission-driven organization. The position is fully remote and open to candidates across Canada, with occasional in-person collaboration and event attendance. Accountabilities: - Employee Relations & Employee Lifecycle - Serve as the primary point of contact for employees and managers regarding day-to-day People Operations matters. - Manage employee relations issues, including documentation, resolution, follow-ups, and support for investigations, escalating complex or high-risk cases when necessary. - Advise managers on applying internal policies, addressing performance and conduct concerns, and navigating established HR processes. - Coordinate leaves of absence, workplace accommodations, return-to-work arrangements, resignations, terminations, and offboarding activities. - Talent Acquisition, Recruitment & Onboarding - Manage the full recruitment lifecycle, including job descriptions, job postings, sourcing, candidate screening, interviews, reference checks, offers, and hiring administration. - Partner with hiring managers to ensure recruitment processes are timely, consistent, and equitable. - Prepare employment offers and contracts and manage routine negotiations within approved compensation and contractual guidelines.

- Coordinate onboarding activities, including employment documentation, payroll and benefits enrollment, system access, orientation, and manager follow-ups. - Manage new-hire check-ins, probationary milestones, and employee integration processes. - People Programs & Employee Experience - Coordinate annual performance reviews, interim performance check-ins, and related employee and manager processes. - Manage communications, deadlines, documentation, reminders, and completion tracking for performance management activities. - Support employee engagement, recognition, workplace culture, belonging, and diversity, equity, and inclusion initiatives. - Administer employee surveys and pulse checks, coordinating communications and follow-up activities. - Organize the operational delivery of organization-wide People initiatives, including the annual team offsite. - Payroll, Benefits & HR Systems - Coordinate payroll inputs, employee changes, and updates in collaboration with the Finance team. - Administer employee benefits and RRSP programs, including enrollment, changes, employee inquiries, and vendor coordination. - Manage day-to-day HRIS administration, including employee records, data updates, workflows, permissions, and routine reporting. - Maintain accurate and complete employee documentation and confidential People records. - Resolve payroll, benefits, HRIS, and employee-data issues while identifying opportunities to improve systems and workflows. - Policies, Compliance & Continuous Improvement - Support the consistent application of employment policies, procedures, and organizational practices. - Maintain employment documentation, compliance records, deadlines, and required administrative processes.