Event Sales & Services Manager

Company Description

A Storied Past. A Brilliant Future.

For over 95 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto. Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth, and today, Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication. Where tradition meets innovation, and every day offers a chance to make history, a million stories have been told. Join us in creating our next chapter with your story.

Why work for Fairmont?

A Rich History
Join a storied tradition at Fairmont Royal York, where nearly a century of luxurious hospitality and exceptional service have made us a Toronto landmark.

A Culture of Excellence
Be part of a dedicated team committed to delivering unparalleled guest experiences and maintaining the highest standards of service.

Grow, Learn and Enjoy!

Benefit from comprehensive training programs, mentorship, and a supportive work environment that empowers you to reach your full potential.

New Energy for A Storied Landmark

As the world and Toronto move toward a more sustainable future, our landmark hotel is in a stunning transformation for the zero-carbon century ahead.

Job Description

Responsible for the planning and servicing of events varying in size and scope, for both the corporate and social markets. 

• Solicit and confirm event related information with client to fulfill contractual timelines and commitments
• Disseminate information in a professional and timely manner to all departments through various communication channels: email, directives, event orders, resumes, rooming lists and internal planning meetings
• Plan creative experiences in collaboration with the Executive Chef to curate custom menus
• Coordinate various production elements and logistics including: electrical, internet, telecommunications, audio-visual, exhibit and third party requirements
• Create floor plans that optimize space and ensure a memorable guest experience
• Finalizing event setups in planning phase to ensure banquet operations and client are in agreement prior to set up of meeting and event spaces
• Obtain guarantees of food and beverage events for banquets and culinary operations to manage and control labour and food costs
• Responsible for the managing of guestroom blocks and food and beverage covers in order to maintain forecast accuracy 
• Initiate billing procedures, ensuring client credit is established and deposits and/or credit applications are received with adequate information and within an acceptable timeline
• Yield guestroom and meeting and event space daily to ensure optimum potential through the use of Opera Sales & Catering and PMS systems
• Conduct pre-conference meetings to ensure key operational departments are fully engaged and prepared to exceed expectations of our client programs
• Conduct and/or attend daily meetings to review event logistics to ensure last minute revisions are communicated with accuracy to banquets, culinary, stewarding and on-site audio-visual provider 
• Fully aware of and in adherence to liquor and fire safety laws and regulations
• Knowledgeable on current industry trends and competitive offerings 
• Attend daily, weekly and monthly departmental communication meetings; as well as divisional and operational meetings
• Facilitate post conference follow up with the Sales and Event Sales Managers, to address strengths and weakness of an event while soliciting return business opportunities
• Establish good business and social relationships with industry clients and partners by participating in activities to further increase sales opportunities for the Hotel
• Responsible for following the guidelines and timelines as detailed in the Event Sales & Services checklist

Qualifications

• Hospitality Management Degree or equivalent an asset 
• Experience in sales, event planning and hotel operations an incredible asset
• Knowledgeable on food and beverage trends and the luxury hotel market
• Possess excellent customer service and interpersonal skills, results-oriented and highly motivated individual 
• Proven ability to plan and execute events effectively with a strong attention to detail
• Working knowledge of Opera Sales & Catering – PMS, Microsoft Office - Word, Excel, PowerPoint and Social Tables
• Strong written and verbal communication skills

Physical Aspects of Position (included but not limited to):

• Frequent sitting and standing throughout shift 
• Occasional lifting and carrying up to 20 lbs 
• Occasional kneeling, pushing, pulling, lifting 
• Occasional ascending or descending ladders, stairs and ramps
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Additional Information

What’s in it for you? 

• The salary range for this position is $70,320 - $79,110. Our salary ranges are determined by job and level. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience and/or work location
• Free Meals: Healthy meals on us every shift. 
• Travel Discounts: Sweet deals at Accor hotels worldwide. 
• Dry Cleaning: Free dry-cleaning for your work gear. 
• Skill Up: Custom learning programs to boost your talents. 
• Impact: Join our Health & Wellness, Sustainability, and DEI Committees. 
• Level Up: Unlock new career heights with exciting growth paths. 

This posting is for an existing vacancy. 

AI disclosure:  We use artificial intelligence to help screen and assess applications for this position. These tools assist our hiring team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

BE PART OF OUR FUTURE. 

Another stunning chapter for the iconic Fairmont Royal York has begun, and we invite you to be a part of it. If you are passionate about hospitality, driven by excellence, and eager to contribute to an esteemed institution, we want to hear from you. Join us and help shape the future of one of Toronto’s most treasured landmarks. 

Visa Requirements:  Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. 

Accommodations: We encourage you to let us know if you require any accommodation through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: Montrer un mail 

Our Commitment to Diversity & Inclusion:  At Fairmont Royal York, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we provide equal access to opportunities. We welcome applications from all qualified candidates.