Analyst, Operational Performance / Hybrid

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. As an Analyst in Operational Performance, you will serve as a data steward responsible for managing, analyzing, and reporting on key operational metrics across our commercial real estate portfolio. You will work closely with the Senior Analyst in the preparation of reports and analysis on these subject areas. You will ensure the integrity and accuracy of operational data including tenant sales, mall traffic, occupancy/vacancy, and leasing activity, while delivering insights that translate complex operational performance into clear, actionable recommendations. You will support the modernization of our operational reporting capabilities and leverage AI-enabled analysis to enhance reporting efficiency and support value creation across the organization.What You Will Deliver
Manage various Operational Key Performance Metrics (tenant sales, mall traffic, occupancy/vacancy, and leasing activity) on a monthly basis, ensuring completeness, accuracy, and integrity of operational dataEnsure strict compliance with business rules and procedures across all reporting processesVerify accuracy of standard formulas and calculations, reviewing consistency of data sets to maintain data quality and reliabilityMonitor and maintain operational data integrity, identifying and resolving discrepancies promptlyAnalysis & Reporting
Prepare consolidated operational reports and variance analyses for senior management and stakeholdersAnalyze key performance indicators including tenant sales performance, mall traffic trends, occupancy rates, and leasing activityProvide high-level variance explanations and analysisPresent operational performance through clear reports, dashboards, and written narrativesStakeholder Partnership & Communication
Assist in preparing quarterly presentations and reporting packages for JLL Executive Committee, senior management, and external stakeholdersCollaborate with business partners across departments, effectively communicating operational informationWork closely with the Financial Planning & Analysis team to provide meaningful operational statistics that support key insights on the financial performance of assetsAct as an Operational Performance representative on cross-functional and technology projectsProcess Excellence & Innovation
Support continuous improvement by participating in developing and implementing enhanced reporting tools, processes, and systems that simplify workflows and increase organizational agilityContribute to modernization of operational reporting including automation, AI-enabled analysis, standardized KPIs, Power BI reporting, and enhanced executive visualizationIdentify opportunities to redirect capacity from recurring tasks toward higher-value strategic analysisSupport implementation of new systems, processes, and reports with a constant focus on value creationBudget & Forecast Support
Support quarterly forecast and annual budget processes, working closely with the Senior Analyst and Operations teamAssist in ensuring quality, consistency, and reasonability of operational data throughout the budget and forecast cyclesProvide operational data and analysis to support planning initiativesSpecial Projects
Respond to ad-hoc requests for data and analysis, providing current and historical information as required, and sensitive assignments at the direction of senior leadershipRequired Qualifications
Bachelor’s degree in Business Administration or related field (or equivalent experience)Minimum 2-4 years of progressive experience in operational analysis and reportingExperience in commercial real estate or property management (preferred)Technical & Analytical Expertise
Advanced Microsoft Excel proficiency (complex formulas, macros, data analysis)Proficiency using AI tools to support analysis, data summarization, workflow automation, presentation development, and business communicationAdvanced proficiency with Microsoft Office Suite (PowerPoint, SharePoint)Experience with Power BI, Power Query, or similar data visualization and business intelligence toolsKnowledge of Yardi Voyager, Retail Manager, and Forecast Manager (asset)Strong ability to work with large datasets, extract insights, and present findings clearly and conciselyCore Competencies
Strong analytical skills with ability to link operational results to business activities and driversStrong attention to detail with proven ability to verify data accuracy, ensure compliance with business rules, and produce high-quality deliverablesExcellent written and verbal communication skills;
ability to translate analysis into actionable recommendationsStrong logical reasoning and variance analysis capabilities to investigate and explain operational trendsStrong organizational skills and ability to manage competing priorities and deadlines in a fast-paced, evolving environmentSelf-motivated, proactive, and results-oriented with a sense of urgency and commitment to excellenceAbility to multitask, remain resilient, and effectively manage time and workload independentlyCollaborative team player with strong interpersonal skills and ability to work both independently and as part of a dynamic teamHigh standards of business ethics and ability to handle confidential information with discretionEstimated compensation for this position: 86,400.00 – 95,040.00 CAD per yearLocation: On-site –Toronto, ONOpening Type: Replacement JobAt JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you’re pursuing.Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at View email address on ca.hrm.tc. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise.Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM.JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated.For further information, visit jll.Com.
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