Senior Technical Account Manager at affirm

WinsAbove

Lead operational success as a Senior Technical Account Manager (L6) at affirm. This remote role focuses on managing strategic alliances while ensuring seamless integrations and technical efficiency. In this critical position, you will steer the operational management of technical accounts within affirm's strategic alliances. Expect to monitor integrations, troubleshoot issues, and deliver against SLAs while progressively taking on more complex initiatives. As a Senior TAM, your collaboration with Product, Engineering, and Customer Success teams will be vital in driving key technical projects and mentoring junior team members. Key Responsibilities:

Own operational health of strategic alliance technical accounts
Monitor alerting, troubleshooting, and field technical inquiries
Perform root-cause analysis and escalate issues as needed
Drive technical initiatives and integration optimizations
Design custom integration solutions for diverse merchant needs

Requirements:

Minimum six years in a technical, external-facing role
Expertise in API integrations and code fluency
Strong troubleshooting skills using logs and analysis tools
Ability to manage relationships with technical decision-makers
Proven experience mentoring and leading technical teams

Bring your technical expertise and operational leadership to affirm's remote team, enhancing the success of strategic alliances. #J-18808-Ljbffr

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Vacancy posted 10 hours ago

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