Customer Success Enablement Manager

Build the programs that help Jobber specialists deliver stronger customer conversations through needs discovery, product positioning, and training. Support Product Support and Customer Onboarding.As Success Enablement Manager, you will give specialists the information, content, and tools needed to operate effectively. Own their enablement lifecycle, from new hire ramp and certification through continuous development, while making judgement teachable, repeatable, and measurable. Create playbooks for activation paths, feature adoption, objection handling, and retention conversations. Work with QA, Product Marketing, Success Operations, Analytics, Knowledge Management, and frontline managers to identify gaps, develop resources, and improve team KPIs. Your work connects service quality with customer activation, adoption, retention, and qualified opportunities.Key Responsibilities:
Build needs discovery and product positioning frameworksCreate playbooks for activation, adoption, and retention conversationsTrain specialists to use Next Best Action recommendationsTurn quality trends into targeted coaching and trainingOrganize quarterly kickoffs, lunch and learns, and certificationsRequirements:
Customer-facing experience in high-volume, short-cycle B2B SaaSTrack record achieving targets and motivating othersStrong understanding of needs-based customer conversationsComfort with NRR, GRR, churn, and adoption ratesHigh organizational, time management, and collaboration skillsUse training, playbooks, product positioning, and customer insights to strengthen Jobber's Success teams.
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