Representative Membership Sales and Service (Union)

Job Responsibility:

Hourly Rate: $16.50 - Check out the YMCA's total compensation package!

Location: Scarborough YMCA

Work Hours: Up to 20 hours weekly

Employment Type: Regular Hourly

Number of Vacancies: Multiple positions

Anticipated Start Date: June 16, 2024

Deadline to Apply: May 31, 2024

Be the Spark! Join our passionate Sales Representative team and help us to achieve great things in our community!

The Representative Membership Sales and Service is part of a team that ensures all key indicators of sales and customer service are met and/or exceeded. The Sales team ensures all members and potential members receive excellent service and accurate information, leading to an improved experience as a member of the Scarborough YMCA Centre.

In this role, you will:

• Works towards and achieves personal and team sales targets. Models excellence in both sales and service. Performs duties of a Membership Sales Staff in an exemplary manner as required by work volumes and scheduling needs.
• Member focused at all times, prioritizes all responsibilities in order to seek opportunities to initiate conversations with members and prospective members.
• Works at a fast pace and responds to multiple priorities effectively.
• Handles membership enquiries by building rapport, asking probing questions to ascertain prospective member needs and interests and customizes tour of the facility to link member interests to program options.
• Demonstrates comprehensive knowledge of all programs and services available, resulting in tour conversions and membership registrations; Assists members to understand membership options, payment plans and types.
• Assists centre in reducing withdrawal numbers, reducing expiry numbers and maintaining high member retention by addressing member concerns quickly, effectively with a socially inclusive perspective and solution focused mindset.
• Provides a specific and personal focus to new members and follows up after tours to ensure they receive a welcome call, and are booked for relevant program training. Understands the Stages of Change and uses this knowledge to assist members in making a lifestyle change.
• Identifies additional fee-based programs and activities of potential interest to members leading to additional sales revenue (e.g. personal training, aquatics, day camp, etc.).
• Ensure accuracy when handling money and completing cash balancing. Protects the assets and information of the YMCA and its members.
• Maintains YMCA standards and is a positive role model for our Mission, Vision and Commitment to Service. Understands and demonstrates YMCA Priority S.A.M standards and EYE standards.
• Assists members in resolving past due accounts, member concerns, and members' behavior as well as identifying options and referring potential qualified members to team leader/supervisor for membership assistance.
• Remains flexible in regards to scheduling needs and understands key times for the team including peak times of the day, days, weeks, seasonal changes and unexpected changes in member patterns.
• Actively participates in scheduled programs, meetings and special events.
• In collaboration with individual program members, program volunteers and YMCA program staff, assists and encourages program members to access additional appropriate programs offered at this location.
• Demonstrates appropriate behaviors in line with our Mission, Vision and Values as reflected in our YMCA competencies; takes a member focused approach to increase their understanding of programs offered across the Association. Represents the YMCA and the Association in a professional manner.
• Provides leadership and support as a member of the Centres' senior staff team. Acts as an effective AGM as required.
• Understands the legal responsibilities and moral imperative to report suspected child abuse to Child Protection Services.
• Understands the importance of the volunteer staff partnership and integrates the value of philanthropy and volunteerism in dealings with members, volunteers, donors and staff.
• Other duties as assigned.

You bring:

• Some post- secondary education in sales, marketing, promotions, retail management, or related field an asset.
• Minimum of 2 years sales and/or customer service experience.
• Previous experience in promotional sales including demonstrated skills in identifying potential customer needs and interests leading to successful up-sales, renewals, etc.
• Familiarity with personal member and payment info, including knowledge of privacy and protection requirements of such info
• Ability to establish rapport and excellent communication with members, staff and volunteers
• Customer service oriented
• Good listening skills
• Attention to detail
• Well-developed interpersonal, and relationship building skills; ability to establish rapport and excellent communication with members, staff and volunteers
• Excellent written communication skills
• Commitment to working in a socially inclusive environment responding with sensitivity and personal awareness to the diverse needs of members including visible and non-visible dimensions of diversity
• Volunteer experience an asset
• Proficiency with computers and experience with CLASS an asset
• Previous involvement in philanthropy, planning, storytelling, or volunteerism an asset
• Current CPR and First Aid an asset
• Flexibility regarding assigned working hours, work schedule required; weekday and weekend closing shifts; specific immediate needs include weekend closing shifts until 12am

What you need to succeed:

• Commitment to the YMCA's Mission, Vision and Values
• Focus on the health, safety and wellbeing of all children, youth, and vulnerable people in YMCA programs including understanding legal and moral obligations related to reporting suspected child abuse to Child Protection Services
• YMCA Competencies: Accountable, Relationship-Builder, Improvement-Orientated, Team Player & Leader, Equity and Wellbeing Promoter

Why work for the YMCA?

The YMCA of Greater Toronto is a charity that ignites the potential in people, helping them grow, lead, and give back to their communities. We are committed to helping our employees reach their full potential and are recognized as a great place to work. We offer meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities. See what you can expect from the YMCA here.

Joining the Y means contributing to over 165 years of providing opportunities for people to shine through programs and services like health and fitness, licensed child care, camps, employment and immigrant services, education and training, and services for youth, families, and seniors. Learn more in our 2020-2025 strategic plan, Ignite the Light , which outlines how we are focused on boosting well-being and promoting equity across the Greater Toronto Area.

The YMCA of Greater Toronto is committed to Diversity, Equity, Inclusion and Belonging. We strive to remove barriers to employment and recognize that diverse staff who reflect the communities we work in enrich the experiences of our participants and our team. As an equal opportunity employer, we invite applications from all qualified candidates including racialized people/people of color, Indigenous Peoples, disabled people/people with disabilities and members of 2SLGBTQIA+ communities.

If we can make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity so we can work with you to accommodate your needs.

In keeping with our commitment to safety and child protection, job offers are contingent on the successful completion of a Police Records Check. Within the first four months and every three years thereafter, a Vulnerable Police Records Check is required. Learn more about these checks here.

The YMCA only considers applicants who are legally entitled to work in Canada. We thank all applicants for their interest, however, due to the volume of applications we receive, we can only contact candidates who are selected for an interview.

Check out the next steps in our recruitment process and see what others are saying about working at the YMCA.