Software Implementation Specialist

Description

Who We Are

Catalis is a leading government Software as a Service (SaaS) and integrated payments provider, powering a wide range of government operations at the municipal, county, state, and federal levels. Our innovative solutions are designed to streamline processes, enhance efficiency, and improve the delivery of government services to the public. At Catalis, we are committed to leveraging technology to make government interactions simpler, faster, and more accessible.

Join a dynamic team, focused on helping Municipal Governments “Connect and Simplify Municipal Information to help make data informed decisions.” We are a data and service company with the goal of being an Alberta based technology company recognized across Canada. We are a small team that has seen year over year growth and is well positioned to increase our breadth and depth within the niche rural and small urban market, and we are looking for top-talent team members who can help take us to the next level.

What we Offer

Catalis is a fast growing and award-winning technology company that serves small urban and rural municipal governments across Canada. We offer competitive compensation, full paid vacation, and comprehensive health & dental benefits. We focus a lot of energy on professional development, offering free access to unlimited Udemy courses for personal and professional advancement, as we want our employees to ride the wave and grow with our business. We strive to be an example of a successful high-growth technology company in Alberta, and our team members depend on each other to make it happen.

This opportunity is based at Catalis’ office in Old Strathcona (Edmonton, Alberta). Our new office includes an innovative vibe, stand-up desks for all staff, foosball games, an active workplace enrichment committee, fitness challenges, an office dog, lounge areas, and more!

The Opportunity

As an Implementation Specialist, you will collaborate with both customers and internal business units to bring our configure and deploy our product lines successfully in customer environments. You will work with customers to gather requirements and understand the business workflow and technical requirements. You will provide guidance and training to the customer and will work closely with the project manager to ensure Catalis’s software is installed and configured according to contractual statement of work guidelines. 

This is an onsite position working in our Edmonton office Monday through Friday. 

What you Will do

• Set up, configure, deliver, and support software implementation projects, including on-site client work.
• Work with customer and internal teams to understand business requirements and configure the software solution to meet the customer’s requirements.
• Consult with client on best practices for software setup/configuration.
• Perform advanced diagnostics and troubleshooting for PTG software.
• Perform internal quality assurance testing to ensure that the software will function properly in the client’s environment.
• Train end users on the software to ensure their ability to effectively use the software.
• Collaborate with clients, project managers and developers to help test, maintain and monitor software trends and work to implement solutions to address client issues.
• Communicate efficiently and effectively both internally with the implementation team as well as with clients.
• Facilitate client user acceptance testing (UAT) and go live support.
• Deliver an exceptional customer experience.
• Other duties may be assigned, as necessary

Requirements

What you Will Need to Succeed

• Bachelor’s degree and 1-2 years of experience with software implementation, configuration, and installation.
• Strong SQL Server experience and knowledge
• Basic understanding of Windows development techniques and Microsoft development tools/ environments.
• Ability to communicate technical information to both technical and non-technical clients.
• A strong analytical skills & technical aptitude and enjoy troubleshooting intermediate to complex technical issues.
• Ability to work both in a team setting and independently.
• Excellent communication skills, both written and oral.
• Comfortable gathering information from business users.
• Ability to travel within the United States (up to 50%).
• Because this position has access to criminal justice information, you must be able to complete Criminal Justice Information Services (CJIS) related training and pass a secondary FBI Level background check. CJIS background checks are only currently available to US and Canadian citizens.

Preferred Qualifications

• Experience in municipal court system.
• Experience with court case management systems.
• Experience with Jira.
• Experience with Smartsheet
• Advanced SQL and server knowledge.

Catalis is committed to building and promoting a diverse workforce and celebrates the unique qualities that individuals of various backgrounds and experiences offer. As an equal employment opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, and other protected status as required by applicable law.