Product Manager
$100 per hourTemporary
Our client, a leading financial institution, is seeking a Product Manager (Credit Cards - Costco) for a 12-month contract (with high potential for extension). This is a hybrid position based in downtown Toronto with in-office work required on Wednesdays and the third Friday of each month.
Responsibilities
- o Support and execute the development of Costco co-brand strategies to drive portfolio growth, client engagement, and profitability while maintaining competitiveness in the market.
- Manage and monitor key business metrics to identify opportunities for optimization and ensure the achievement of strategic goals.
- Lead initiatives by establishing objectives, setting priorities, and driving execution across campaign management, frontline empowerment, and product process improvements.
- Represent the Costco Product Team in supporting technology changes and Costco warehouse setups within bank systems, including updates to TSYS reward scripts and reporting logic.
- Conduct rewards and spend analysis to identify opportunities to optimize customer spend mix.
- Review manual rewards adjustments regularly to identify systemic issues, trends, and required corrective actions.
- Analyze and document key operational and product processes, identifying opportunities for improvement and enhanced risk controls.
- Collaborate cross-functionally with internal stakeholders including Technology, Marketing, and other lines of business to support product initiatives.
- Minimum 5 years of experience in product management and/or product development, preferably within financial services.
- Strong analytical skills with demonstrated ability to interpret complex data and provide actionable recommendations (5+ years).
- Experience in process mapping and process development (2+ years).
- In-depth knowledge of credit card products and the credit card industry (5+ years).
- Excellent communication, relationship management, and stakeholder-influencing skills.
- Previous experience in controls, governance, or risk management.
- Hands-on experience with TSYS or other credit card management systems.
- Exposure to front-line user platforms such as Pega or PSP.
Vacancy posted more than 2 months ago
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