Credit Agent

Job offer : CREDIT OFFICER - INDUSTRIAL

Who we are?

Richelieu Hardware is a North American leader and a change agent in a creative and dynamic industry. We are an importer, distributor, and manufacturer of specialty hardware and complementary products.

Our customers – Over 120,000 customers in North America: manufacturers of kitchen and bathroom cabinets, storage and closets, residential and office furniture, residential and commercial woodworking, as well as hardware retailers including large renovation centers.

Our team – 3,200 people, of which nearly half are dedicated to sales and marketing and over 50% are Richelieu shareholders.

How about joining a leading company in specialty hardware in North America, publicly traded and with continuous growth for 50 years!

We are looking to fill a permanent, full-time position as an Industrial Credit Officer at our Richmond office, serving our client base.

Reporting to the Director, Industrial Credit, your role will include managing a portfolio of customer accounts by analyzing accounts, processing credit applications, and implementing collection strategies when required.

More specifically, the main responsibilities of an Industrial Credit Officer include:

• Managing a portfolio of customer accounts.
• Communicating with customers to collect outstanding balances.
• Releasing customer orders on a daily basis.
• Conducting credit investigations (for both active and new customers).
• Collaborating with the sales team and customer service department.
• Building strong business relationships with customers.
• Investigating and resolving claims.

Requirements

• College diploma (DEC) in Administration or a combination of a relevant diploma and 5 years of experience in a similar role.
• Strong knowledge of MS Office Suite (particularly Outlook, Excel, and Word).
• Bilingualism (French and English), both written and spoken.
• Knowledge of AS400 and/or JD Edwards (JDE) systems (an asset).

The ideal candidate is someone who

• Has strong teamwork skills and performs well under pressure.
• Demonstrates initiative.
• Possesses strong analytical skills.
• Can prioritize tasks effectively for optimal efficiency.
• Meets deadlines and respects due dates.

What We Offer

• A Canadian flagship: As a company with proud roots in Quebec but present in Canada and the United States, we enjoy excellent recognition and a great reputation.
• A mature and stable company: With more than 50 years of experience in the market, we offer the trust and organizational strength needed for a safe working environment.
• Continuous growth: With strong financial health, our business is constantly expanding, opening future opportunities for all.
• Competitive compensation: We offer competitive base compensation based on the market.
• Opportunity to become a shareholder: We believe in the involvement of our employees and offer them the opportunity to become shareholders.
• Work-life balance: We value a healthy and flexible work environment, allowing everyone to achieve a work-life balance.
• Quality products: We are committed to offering products of exceptional quality, thus satisfying our most demanding customers.
• Opportunity to grow: We encourage career opportunities and continuing education for the professional development of our employees.

Are you interested in this position? We invite you to visit our corporate website at to submit your

We thank all candidates for their interest, however, we will only communicate with candidates selected for the pre-selection process.