Senior Service Designer Ontario Digital Services

Lead user-centred design for Ontario digital services, applying research and accessibility expertise to enterprise platforms and government services. Create inclusive experiences that help businesses manage services efficiently.As a Senior Service Designer, you will lead initiatives for complex transactional digital services. You will apply journey mapping, service blueprinting, prototyping, usability testing, and accessibility evaluations. The work supports consistent experiences across enterprise platforms and government services.Key Responsibilities:
Identify user needs, behaviours, pain points, and accessibility requirementsDevelop personas, journey maps, blueprints, wireframes, and prototypesDesign dashboards, forms, workflows, notifications, and account interactionsConduct stakeholder interviews, usability testing, and accessibility evaluationsTranslate research findings into practical design solutionsRequirements:
Experience leading service design for complex transactional digital servicesExperience conducting research, contextual inquiry, and design validationStrong experience developing journeys, blueprints, personas, and specificationsExperience designing accessible services under AODA and WCAG standardsStrong communication, facilitation, presentation, and stakeholder engagement skillsBring service design, user research, prototyping, and accessibility expertise to Ontario enterprise and government service experiences.
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