Sr Administrator (Support & Operations)
HCLTech
Career Opportunities: Sr Administrator (Support & Operations) (187673)
Image and install software on Windows, and Apple laptops/desktops including IMAC (installations, moves, additions, and changes) and Remote supportTroubleshoot post deployment issues on multiple computer platforms: Windows, Macintosh and mobile devicesPrinter break-fix and installationDisposal, redeployment and Asset reclaimShipping coordinationData Backup and Data Recovery coordinationHardware RefreshWarranty and Out-of-warranty repair and replacementGood Knowledge / hands-on on supporting VDI 1st level TrroubleshootingAudio and Video Support including Health ChecksCoordinate with external vendors for dispatch supportOpen and close service requests, as well as manage the classification, assignment, tracking, and completion of requests or incidentsResponsible for asset tagging and entering all incoming equipment into our asset management systemCollaborate with cross functional teams to properly onboard incoming new hiresEnsure that hardware is properly assigned and updated into our management systemWork with external Suppliers to schedule repairs for damaged/malfunctioning hardwareEnsure that resolutions are consistent with company standards and policiesSkill Requirements
Windows 10/11 administrationMicrosoft 365 / Outlook / Teams supportSCCM / Intune device managementActive Directory user administrationVPN, LAN, Wi-Fi troubleshootingLaptop/Desktop imaging and deploymentHardware break-fix and component replacementServiceNow ticket handlingAsset and CMDB managementMobile device support (iOS/Android)Data backup and migrationPrint and peripheral supportCustomer-facing communication skillsOther Requirements
Travel to satellite offices and data centers as needed, requiring a valid driver’s license and reliable transportation.Adhere to company policies, security guidelines, and ITIL standards to ensure compliance and data protection.Contribute ideas and feedback to improve IT processes and drive continuous improvement.
#J-18808-Ljbffr
Image and install software on Windows, and Apple laptops/desktops including IMAC (installations, moves, additions, and changes) and Remote supportTroubleshoot post deployment issues on multiple computer platforms: Windows, Macintosh and mobile devicesPrinter break-fix and installationDisposal, redeployment and Asset reclaimShipping coordinationData Backup and Data Recovery coordinationHardware RefreshWarranty and Out-of-warranty repair and replacementGood Knowledge / hands-on on supporting VDI 1st level TrroubleshootingAudio and Video Support including Health ChecksCoordinate with external vendors for dispatch supportOpen and close service requests, as well as manage the classification, assignment, tracking, and completion of requests or incidentsResponsible for asset tagging and entering all incoming equipment into our asset management systemCollaborate with cross functional teams to properly onboard incoming new hiresEnsure that hardware is properly assigned and updated into our management systemWork with external Suppliers to schedule repairs for damaged/malfunctioning hardwareEnsure that resolutions are consistent with company standards and policiesSkill Requirements
Windows 10/11 administrationMicrosoft 365 / Outlook / Teams supportSCCM / Intune device managementActive Directory user administrationVPN, LAN, Wi-Fi troubleshootingLaptop/Desktop imaging and deploymentHardware break-fix and component replacementServiceNow ticket handlingAsset and CMDB managementMobile device support (iOS/Android)Data backup and migrationPrint and peripheral supportCustomer-facing communication skillsOther Requirements
Travel to satellite offices and data centers as needed, requiring a valid driver’s license and reliable transportation.Adhere to company policies, security guidelines, and ITIL standards to ensure compliance and data protection.Contribute ideas and feedback to improve IT processes and drive continuous improvement.
#J-18808-Ljbffr
Vacancy posted more than 2 months ago
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