Digital Tools Business Specialist - Technical Publications

Do you have a product support background, have you worked in the aerospace industry and would you like to progress and develop new skills? Then this job is for you!
The A220 commercial aircraft Programme is looking for a Digital Tools Business Specialist to join our Customer Services team based in Mirabel (Québec, Canada), where you will work jointly with teams supporting digital solutions, information systems and counterparts located in Toulouse.
You will be part of the Technical Publications team responsible for producing and distributing A220 aircraft Maintenance and Service Bulletins documentation in all media formats.
The team organization is established to promote cross-collaboration autonomously, supporting each other and learning collectively.
Your role as Digital Tools Business Specialist will be to ensure all requirements in terms of information technology are fulfilled in order to produce and distribute accurate and timely deliverables.
Your working environment:The A220 commercial aircraft Programme is headquartered in Mirabel, in the greater Montreal area, where the vibrant city of Montreal is just a stone’s throw away. Known for its peaceful and safe environment, the region offers a high quality of life for younger or experienced professionals and families, perfectly balancing career opportunities and outdoor activities that makes it a truly special place to call home.
How we care for you:
Financial rewards:
Attractive salary, annual bonus, group insurance plan, pension plan and share purchase plan.
Work / Life Balance:
A hybrid working policy, on-site cafeterias and a highly competitive holiday policy.
Wellbeing/Health:
Employee Assistance Program (EAP), Discount Program, on-site Medical Service, access to a public shuttle service between Laval (Montmorency metro station) and Mirabel, and a carpooling application.
Individual development:
Great upskilling opportunities and development prospects with unlimited access to +10.000 e-learning courses to develop your employability, certifications, accelerated development programmes, national and international mobility.
Your challenges:
Act as the focal point for Technical Publications digital tools, applications and related processes.
Represent the needs of all Technical Publications functions and ensure appropriate alignment across teams.
Manage the intake, categorization, prioritization and resolution of digital tool issues, ensuring clear ownership and timely closure.
Coordinate incidents and service disruptions from identification through resolution, minimizing operational impact and ensuring effective stakeholder communication.
Support the definition of business requirements, testing, deployment and adoption of new or enhanced digital solutions.
Coordinate with Digital Solutions, IT and internal stakeholders to resolve incidents and implement sustainable solutions.
Define and maintain relevant business KPIs and performance indicators, ensuring visibility of key deliverables, priorities and targets;
provide regular reporting through weekly reviews and monthly operational reviews.
Support root-cause analysis, corrective actions and continuous improvement initiatives related to digital tools and processes.
Contribute to the development and execution of the Technical Publications digital roadmap, including tool evolution, new digital solutions and ongoing transformation projects.
Identify opportunities to simplify, standardize and automate processes and improve the overall user experience and efficiency of Technical Publications tools.
Your boarding pass:
You hold a university degree or college diploma (DEC) in Computer Science, Information Technology, Digital Technologies, Engineering or a related field, combined with at least five (5) years of relevant professional experience.
You have demonstrated experience in project management and digital transformation, with the ability to lead cross-functional initiatives and deliver projects on time.
You are comfortable working with project management, collaboration and digital workplace tools such as Jira, Service Now, Arbortext, Google Workspace and similar platforms.
You have strong business acumen and can translate operational needs into clear business and digital requirements.
You have experience with process improvement, automation, data analytics or Agile methodologies.
You have proven analytical and problem-solving skills, with the ability to identify root causes, prioritize issues and drive sustainable solutions.
You demonstrate strong leadership and stakeholder-management skills, with the ability to influence and align teams across different functions and levels of the organization.
You have excellent communication and interpersonal skills and thrive in a collaborative, cross-functional environment.
You are highly organized and able to manage multiple priorities, incidents and projects simultaneously.
Experience with Technical Publications, aerospace documentation or structured-content environments is considered an asset.
You have advanced written and spoken communication skills in both French and English.
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Not a 100% match? No worries! Airbus supports your personal growth with customized development solutions.
#J-18808-Ljbffr