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Ready to build a rewarding career in an industry that is growing?Who We Are
We are a global mining company dedicated to safely delivering nickel, copper, cobalt, and platinum group metals essential for the world’s energy transition.Our mission is to improve lives and shape a better future together.From utensils to cellphones to satellites, our operations simplify daily life and enhance connectivity. Our metals are integral to life-saving medical equipment and the electric vehicles driving the fight against climate change – our work truly matters.Join our diverse team of 15,000 talented individuals committed to transforming critical minerals into prosperity and sustainable development in countries like Canada, Brazil, Indonesia, the United Kingdom, and Japan. We invite you to use your skills with us and contribute to something meaningful and enduring.The Opportunity
The
Analyst II, Transition to Run
is responsible for managing the seamless transition of new or modified IT services into the operational environment. This role ensures that all service, technical, and operational requirements are fully met, supporting a smooth handover from project delivery to business-as-usual operations while maintaining service quality, stability, and performance in
Sudbury, ON.This role acts as a
central coordinator, bridging the gap between
project delivery and operational support, ensuring all parties are aligned for a successful transition.You will report to the
Manager Transition to Run and End User Training
and collaborate with cross-functional teams including business stakeholders, and external vendors.About You
You are a highly organized and detail-oriented IT professional with a passion for delivering smooth and high-quality service transitions. You excel at working across teams, managing complexity, and ensuring that new services are introduced into production environments with minimal disruption. You are proactive, adaptable, and comfortable working in fast-paced, deadline-driven environments.You bring strong communication and stakeholder management skills and enjoy collaborating with both technical and business teams. You are confident in handling challenges, resolving issues, and driving continuous improvement.In This Role, You Will:
Service Transition & Delivery
Lead end-to-end transition of IT services into operations.Develop and execute comprehensive transition plans.Ensure services are fully tested, validated, and documented prior to deployment.Coordinate with technical teams to resolve transition issues and optimize performance.Project & Stakeholder Management
Engage stakeholders and ensure alignment across project, business, and operations teams.Monitor progress, manage risks, and implement mitigation strategies.Ensure transitions are delivered on time, within scope, and at required quality standards.Process & Continuous Improvement
Apply ITIL practices across service design, transition, and operations.Support continuous improvement initiatives and post-transition reviews.Standardize documentation, templates, and transition processes.Tools & Systems
Use ITSM tools to track transition activities and documentation.Maintain CMDB accuracy and service asset information.Monitor service performance and identify improvement opportunities.Training & Enablement
Provide training and support for operational teams.Ensure readiness for service ownership post-transition.Education & Certifications:
Bachelor’s degree in Information Technology, Computer Science, or related fieldITIL Foundation certification (required)Advanced ITIL certifications (e.G., Practitioner, Intermediate) – preferredProject Management certification (PMP, PRINCE2, or equivalent) – preferredExperience:
Minimum 5+ years of experience in IT service management, service transition, or a related fieldProven experience managing end-to-end service transitionsExperience working with IT infrastructure, applications, and operations teamsDemonstrated success in cross-functional collaboration and stakeholder managementExperience with ITSM tools, CMDB, and service reportingExposure to cloud environments and modern IT ecosystems is an assetSkills:
Strong collaboration and teamwork mindset, with the ability to work effectively across cross-functional teamsAdaptability and change management capabilities in dynamic, fast-paced environmentsBusiness acumen with strong cost-awareness and focus on value deliveryCommitment to continuous improvement and lean thinking principlesStrong knowledge of IT Service Management (ITSM) and ITIL frameworksProven ability to manage complex transitions and coordinate cross-functional teamsExcellent project management and organizational skillsStrong risk identification, assessment, and mitigation capabilitiesEffective stakeholder communication, engagement, and influencing skillsStrong analytical thinking and problem-solving abilitiesFamiliarity with Agile methodologies and iterative delivery approachesAbility to work under pressure and manage competing priorities effectivelyStrong documentation, governance, and process standardization skillsMultilingual capabilities (Portuguese and/or French) considered an assetWhat We Offer You
Competitive compensation including a variable annual incentive planParticipation in a competitive Defined Contribution Pension packageComprehensive benefits package (company paid core coverage, health and dental coverage, flex accounts, disability plans, and optional insurances)Leave for all of life’s reasons (vacation, personal, sick, parental)Work culture dedicated to safety, diversity & inclusion, and career growthEmployee Family Assistance ProgramVirtual Healthcare onlineOnline training and career development opportunitiesWhy Sudbury
Greater Sudbury is a vibrant city in northeastern Ontario, renowned for its rich mining history and significant role in Canada's mineral production. The city sits atop one of the world’s largest and oldest meteorite impact sites, the Sudbury Basin, which is exceptionally rich in nickel, copper, and other critical minerals that are required for modern technologies such as AI and defence.The mining sector is a cornerstone of Sudbury’s economy, driving both employment and economic growth, and Vale Base Metals plays a pivotal role in this regard. Our commitment to the community is as deep as our mines.Include to Transform
At Vale Base Metals, we are committed to ensuring an inclusive work environment where people feel comfortable to be themselves. Vale encourages everyone to express their ideas and opinions and values the plurality of individual profiles. We want our people to feel that all.We want our people to feel that all voices are heard, all cultures respected and that a variety of perspectives are not only welcome – they are critical to our success. We treat each other fairly and with dignity regardless of race, gender, nationality, ethnic origin, religion, age, sexual orientation, or any other personal consideration that makes us different.Vale is an equal opportunity employer seeking to increase diversity across our operations and improve equal opportunity at Vale and in the mining industry.Accommodation is available throughout our recruitment process for applicants with disabilities.Vale uses artificial intelligence to screen, assess, and/or select applicants for this position.Pay Grade:
F5TMinimum Starting Salary:
CAD $89,000Apply by:
Friday, Nov 20, 2026#ValeBaseMetals
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