Salesforce Solution Engineer (Hybrid or Remote)

This role is open to remote based candidates based in Canada/US with a preference for either PST/EST

We’re looking for a Solution Engineer to join our team and be part of our next stage of growth. As our Solution Engineer, your top priority is to support our pre-sales and engagement teams to assist customers and lead strategies to bring innovative solutions that map Salesforce and Traction Rec solutions to meet customer needs, support the sales cycle, set client expectations on future state, and set up the customer for long term success. You will use your industry experience and technology expertise to assist customers managing change, evolving their business process and maximizing their technology investment. You will work cross functionally with our product, services, support, sales and engagement teams to enable the success of our customers.

Who we are

At Traction Rec, community is at the heart of everything we do. We empower nonprofit organizations like YMCAs, Jewish Community Centers (JCCs), Boys & Girls Clubs of America (BGCA), and Salvation Army Kroc Centers to strengthen their communities through great technology built on the Salesforce platform. By enabling these organizations to deliver their services more efficiently, we help them focus on creating meaningful connections and driving positive change where it matters most.

We believe that business is a powerful force for good. As part of this belief, we’ve committed to the Pledge 1% for the Planet , dedicating 1% of our time, product, profit, or equity to supporting environmental and community causes. This commitment reflects our dedication to creating a positive impact that extends beyond technology.

Our passion for community and innovation has earned us recognition, including:

• Salesforce Nonprofit Sales Partner of the Year and ISV Partner of the Year


• Globe & Mail's Top Growing Companies of 2024 and 2025


• Deloitte's Technology Fast 50 winner 2024


• Deloitte's Technology Fast 500 winner 2024 and 2025
  

At Traction Rec, we live our values: Community, Authenticity, Impact, Fun, and Growth . As a Living Wage Certified employer in British Columbia, we are dedicated to supporting not just the communities we serve but also the people who make it all happen —our team.

If you’re passionate about making a difference and want to join a company that puts community first, we’d love to have you on this journey with us. Together, let’s create stronger, healthier, and more connected communities.

Skills

Traction Rec’rs come from a variety of backgrounds, and we are eager to find people that are from diverse backgrounds. For this role, you might have: 

• 3+ years of experience creating solutions on the Salesforce.com platform


• Strong business acumen combined with an understanding of client operational software, business applications and SaaS solutions 


• Experience partnering with stakeholders to match business requirements to technology solutions


• Experience teaching or demonstrating the impact of technology to business stakeholders; experience as a Solution/Sales Engineer or similar experience working to deliver projects using the Salesforce platform with significant exposure working directly with customers to ideate and estimate solutions 


• Salesforce Admin Certification, with 1 or more additional Salesforce certifications such as Nonprofit Cloud Consultant, App Builder, Experience Cloud Consultant, AgentForce Specialist preferred


• Ability to build strong relationships and drive conversations with C Level executives as well as staff at all levels and external stakeholder


• Excellent time management and prioritization skills; ability to multi-task with ease


• Embraces a solution oriented mindset; sees challenges as opportunities to solve, not problems to overcome


• Proven ability to make sound decisions independently 


• Project or program management experience an asset 


• Bonus points if you’ve worked in nonprofit, community centers before

What You Will Be Doing

• Prospect Discovery & Solution Design
  
  
  
  • Lead discovery sessions to uncover customer goals and challenges related to digital transformation.
  
  
  • Collaborate with clients to identify needs, diagnose issues, and develop tailored technical and business solutions.
  
  
  • Design solutions that align with client objectives, leveraging business and technical expertise.
  
  


• Technical Leadership & Deliverables
  
  
  
  • Define technical requirements and scope for prospective clients during the sales process.
  
  
  • Craft and deliver high-impact demos, proofs of concept, and solution presentations showcasing Traction Rec and Salesforce capabilities.
  
  
  • Support the creation of RFP/RFI’s and statements of work (SOWs) 
  
  


• Collaboration & Strategic Guidance
  
  
  
  • Partner with sales, engagement teams, and cross-functional stakeholders to drive client success and scalability.
  
  
  • Act as a trusted advisor to clients, guiding their adoption and growth on our platform.
  
  
  • Serve as a subject matter expert for presales, professional services, and system migration projects.
  
  


• Leadership & Continuous Improvement
  
  
  
  • Enhance presales processes by simplifying, standardizing, and improving accuracy and scalability.
  
  
  • Collaborate with team members to solve complex challenges and drive innovation.
  
  


• Client Engagement
  
  
  
  • Engage with stakeholders at all levels, including C-suite executives, to articulate solution benefits.
  
  


• Travel to clients and events, as required (Must be able to travel in Canada and US, without restriction)

Compensation

At Traction Rec, we are committed to a fair, market-based and equitable compensation structure. Our market data is refreshed on an annual basis to reflect the most current market conditions.

The starting salary band for this role is $100,000-$110,000. Starting salaries will vary within this range based on experience, skill level, and internal equity related to the role.

Please note that the range details above reflect the base pay only and does not include our competitive bonus program and benefits that we offer.

Our Approach to AI

At Traction Rec, we’re big fans of AI and we embrace it as a tool that helps us work smarter and more creatively. It may even have helped with this job description. That said, our recruiting process is 100% human. From resume review to interviews to job offers, every step is led by real people who care about real people. No bots making hiring decisions here.

If you’re interested, so are we! Send your resume our way, and let’s chat.

At Traction Rec, we believe that diversity and inclusion are essential to our success. We are committed to building a team that reflects the diversity of the communities we serve, and we actively seek and welcome candidates from all backgrounds. Our hiring process is designed to be fair, welcoming, and respectful to all candidates, regardless of race, ethnicity, religion, gender, sexual orientation, age, ability, or any other characteristic protected by law. We believe that diversity brings unique perspectives and experiences that can enhance our team and drive innovation, and we are committed to providing equal opportunity and support to all candidates. We encourage everyone to bring their authentic selves to the interview process and join us in building a diverse and inclusive culture at Traction Rec.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Please note that employment is contingent on the successful completion of background and reference checks.