Saas Customer Success Manager

Drive SaaS customer outcomes at Resolver through success planning and relationship building in a hybrid work model with two office days weekly. Help customers turn platform investment into measurable business results.As a Customer Success Manager, you manage a customer portfolio and guide adoption, value realization, retention, and expansion discovery. You build relationships with stakeholders, users, champions, and executive sponsors while using Salesforce to maintain accurate account health. You also coordinate feedback, recovery plans, and renewal readiness.Key Responsibilities:
Build customer-aligned success plans and milestonesLead business reviews and assess customer progressMaintain Salesforce health assessments and account contextIdentify adoption gaps and manage renewal readinessDiscover qualified expansion opportunities for Account ManagersRequirements:
Two to five years of relevant SaaS experienceCustomer success or solution delivery experienceExperience helping customers adopt software and achieve goalsConfidence using customer data and CRM toolsSecurity, Investigations, or GRC experience is a plusUse customer understanding, business acumen, and Salesforce expertise to advance value, retention, and growth at Resolver.
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