Service Manager Training Program

Build leadership capability through Groundworks’ six-month Service Manager training program, gaining hands-on experience across service operations, customer service, and branch performance.The Service Manager in Training develops technical, operational, financial, and leadership skills under Service Manager and branch leadership guidance. You will partner with Service Technicians and Service Advisors while learning team leadership, sales performance, customer relationships, and profitability. Successful completion prepares you for promotion into a Service Manager position.Key Responsibilities:
Complete training modules and demonstrate leadership competencySupport daily service department managementCoach technicians and advisors toward performanceMonitor productivity, quality, satisfaction, and metricsSupport scheduling, workflow, inventory, and branch operationsRequirements:
Two to four years of leadership experienceLeadership experience in home services, operations, or related industries preferredStrong interpersonal, coaching, and communication skillsExcellent organizational, problem-solving, and decision-making abilitiesWillingness to travel during training and relocateDevelop service leadership, financial understanding, and operational judgment through Groundworks’ structured path to Service Manager promotion.
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