Technical Lead in AI-Centric CCaaS (Toronto)
Areti Group | B
Step into a leadership role as a Technical Lead specializing in CCaaS and agentic AI in Toronto. Drive creative architecture solutions for contact center modernization.
We are seeking a hands-on Technical Lead with extensive experience in CCaaS and agentic AI. You will be responsible for leading design-to-deployment, ensuring secure cloud integration, and managing cross-functional engineering teams. Your expertise will be crucial in transforming our approach to customer experience through AI-driven solutions.
Transform customer service experiences with your technical leadership in Toronto.
Key Responsibilities
- Own CCaaS architecture and agentic workflow design
- Lead end-to-end solution architecture development
- Architect and implement leading CCaaS platforms
- Drive team execution through all delivery lifecycles
- Oversee governance, testing strategies, and code quality
Requirements
- Proven experience as a Technical Lead on CCaaS projects
- Hands-on expertise with Genesys Cloud or Amazon Connect
- Experience in agentic AI development methods
- Background in Agile or hybrid project delivery
- Bonus: cloud certifications and AI governance knowledge
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