Graduate Administrative Team Lead -

Organizational UnitUniversity of Victoria ->
Faculty of Business
LocationUniversity of Victoria - Victoria, BC V8W 2Y2 CA (Primary)
Posting Close Date16 November 2026
Please note that positions will close at 4 p.M. on the closing date.
FTE1.0
Salary Grade$76,643.00 - $99,674.00
Additional Posting InformationPlease note that while the university encourages and accepts external applications, a strong pool of internal candidates has been identified for this opportunity.
Salary posted will be pro-rated based on FTE and achieved as per the collective agreement, if applicable.
ClassificationSG10
Start Date12/2/2026
End Date11/2/2029
Employee Group:PEA - Term
# of Hires Needed1
CategoryAdministrative and Support Services, General Management
About this OpportunityThe University of Victoria is one of Victoria's largest employers and one of Canada’s best diversity employers. Together we are more than 5,000 dedicated faculty, librarians and staff supporting the University of Victoria’s diverse academic programs, world‑class research and commitment to civic engagement.
*This position is eligible for a hybrid flex arrangement*
The salary range for this position is:
Recruitment range: $76,643 to $84,502.
Starting salary is determined in accordance with the PEA Collective Agreement.
Performance range: Up to $99,674.
Progression beyond the recruitment range is available through annual performance increases, in accordance with the PEA Collective Agreement.
Job SummaryMandate:The Graduate Administrative Team Lead is responsible for coordinating the day-to-day administrative operations that support the Master of Management (MM), Master of Global Business (MGB), Master of Business Administration (MBA), and Doctoral programs at the Gill Graduate School of Business. The Team Lead provides hands‑on administrative support while coordinating the work of two Graduate Administrative Coordinators (GACs), promoting consistent practices, accurate records, timely service, and a positive experience for students, applicants, faculty, and other stakeholders.
Reporting to the Associate Director, Operations, the Team Lead helps organize workloads, support staff development, maintain and improve administrative procedures, and resolve routine operational issues, escalating complex, sensitive, or policy-related matters as appropriate. The Team Lead works closely with the Program Management teams to ensure effective program administration, consistent application of processes, and seamless coordination of admissions, registration, student records, program delivery, and support activities across all graduate programs. Through a combination of direct service, workflow coordination, and continuous process improvement, the Team Lead contributes to efficient operations and a high‑quality student experience.
Objectives:
Ensure the effective, consistent, and student‑centered delivery of administrative services that support the recruitment, admission, progression, and graduation of students across the MM, MGB, MBA, and Doctoral programs.
Foster a collaborative, high-performing administrative team by providing leadership, training, and guidance to Graduate Administrative Coordinators, promoting service excellence, accountability, and continuous learning.
Maintain the integrity, accuracy, and accessibility of admissions, enrolment, and student records data to support operational effectiveness, informed decision‑making, and compliance with university policies and procedures.
Promote efficient and consistent administrative practices across graduate programs while identifying opportunities for process improvement, service enhancement, and operational sustainability.
Support the achievement of graduate enrolment and student success goals through effective collaboration with faculty, GARO, FGS, and other university partners.
Contribute to a positive student experience by ensuring responsive service, clear communication, and coordinated administration throughout the program lifecycles.
Job RequirementsThis position requires a level of education, training, and experience equivalent to an undergraduate degree in a relevant discipline, preferably supplemented by a master’s degree, plus a minimum of 3 years of experience in graduate admissions, student services, enrolment management, or a related post‑secondary environment.
An equivalent combination of education, training, and experience may be considered.
Knowledge, skills, and abilities
Thorough knowledge of and experience in graduate admissions processes, policies, and procedures.
Strong administrative, organisational, and time‑management skills, with the ability to manage multiple priorities and deadlines.
Ability to coordinate, train, and support staff, provide guidance and feedback, and foster a collaborative team environment.
Strong interpersonal and communication skills, with the ability to work effectively with students, faculty, staff, and university partners.
Strong attention to detail and commitment to accurate records, consistent processes, and high‑quality service.
Ability to identify process improvements, maintain procedures, and support efficient administrative operations.
Ability to interpret and apply policies, procedures, and regulations with sound judgment.
Strong analytical, reporting, spreadsheet, and database skills.
Proficiency with standard office software and the ability to learn university systems and databases.
Commitment to equity, diversity, inclusion and creating respectful learning and working environments.
Ability to build and maintain collaborative working relationships across the university.
Territory Acknowledgement:We acknowledge and respect the Lək̓ʷəŋən (Songhees and Xʷsepsəm/Esquimalt) Peoples on whose territory the university stands, and the Lək̓ʷəŋən and WSÁNEĆ Peoples whose historical relationships with the land continue to this day.
Equity Statement:UVic is committed to upholding the values of equity, diversity, inclusion and human rights in our living, learning and work environments. In pursuit of our values, we seek members who are eager to actively participate in that shared responsibility. We actively encourage applications from members of historically and systemically marginalized groups .
Accessibility Statement:If you anticipate needing accommodations for any part of the application and hiring process contact: View email address on ca.hrm.tc Any personal information provided will be maintained in confidence.
What UVic Offers:To learn more click here
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