Bilingual Business Analyst At Telus Health

Elevate pharmacy operations at TELUS Health as a Bilingual Business Analyst II. Leverage your expertise in pharmacy management to provide exceptional support across Canada.
As a Business Analyst II on the Pharmacy Customer Support team, you will facilitate effective client interactions while resolving complex operational inquiries. Your bilingual proficiency in French and English will be crucial as you troubleshoot and document technical issues within the Kroll Pharmacy Management System, ensuring compliance with SLAs and delivering high-quality solutions.
Key Responsibilities: - Investigate daily pharmacy operational inquiries and deliver solutions - Troubleshoot software and connectivity issues, documenting incidents - Collaborate with stakeholders for effective issue resolution - Provide bilingual support for Kroll configurations and pricing - Stay updated on product enhancements and legislative changes
Requirements: - 1–3 years of experience in a pharmacy environment - Fully bilingual in French and English for client interactions - Strong familiarity with Pharmacy Management Systems - Excellent problem-solving and communication skills - Resilience and adaptability in a dynamic environment
Support pharmacy clients by enhancing their systems with your bilingual expertise at TELUS Health.#J-18808-Ljbffr