Seneca Polytechnic (Newnham) - Full Time Security Dispatch

Overview

Job Skills / Requirements

Position: Full Time Security Dispatch

Site: Seneca Polytechnic (Newnham)

Averaging Agreement : Overtime is Employment Standards Acts

Hours: 8 Hours - Day/ Afternoon/ Swing and Night Rotation

Week 1 - Days - Monday to Friday - 0700-1500

Week 2 - Nights - Sunday 2300-1100 Monday to Thursday - 2300-0700

Week 3 - Swing - Sunday/ Monday/ Friday/ Saturday - 1100-2300/1500-2300/2300-0700/2300-1100

Week 4 - Afternoons -Tuesday to Friday - 1500-2300/ Saturday - 1100-2300

Pay Rate: $21-22.50/ an hour

Internal Posting Date: June 3rd, 2026

Internal Closing Date: June 10th, 2026

External Closing Date: June 15th, 2026

About Seneca Security At Seneca, our Security Operations Centre is the nerve center for campus safety-keeping our community connected, informed, and protected. As a Dispatcher, you'll be part of a supportive team that thrives on real-time problem-solving, technology, and community service. Seneca provides free parking, tuition assistance, expert training, and real career advancement.

Key Responsibilities
• Team Leadership: Supervise, coach, and mentor a team of Dispatchers and Video Surveillance Analysts
• Performance Management: Set and monitor operational targets (KPIs); provide regular feedback and support for dispatcher performance
• Quality Assurance: Audit call logs, radio transmissions, and incident documentation for accuracy and service standards
• Incident Support: Step in during high-demand periods or critical incidents, providing hands-on support and coordination
• Liaison: Serve as the main contact for external agencies (police, fire, EMS) and internal campus partners regarding communications
• Training & Development: Organize ongoing training, system upgrades, and process improvements for the SOC team
• Reporting: Prepare and submit daily, monthly, and annual performance reports; recommend operational improvements
• Policy Compliance: Ensure all dispatch and surveillance activities meet Seneca and legal standards
• Technology Management: Oversee use of security technology (CCTV, access control, incident management software) and recommend upgrades or improvements
• Team Culture: Build a positive, resilient, and high-performing SOC team through recognition, coaching, and open communication
Qualifications
• 2+ years' experience in dispatch/security operations
• Valid Ontario Security License
• WSIB Approved Standard First Aid/CPR Level C
• Post-secondary education, APCO Certificate preferred
• Leadership experience
• Superior organizational, analytical, and people skills
• Legally Authorized to work in Canada
• Must be able to provide certifications in Use of Force (UOF) and Management of Aggressive Behavior (MOAB)
• Applicants lacking these certifications can opt into Paladin's UoF/MOAB certification program prior to their onboarding training
• The UoF/MOAB certification is not paid as it is a pre-requisite; Paladin will cover all of the costs of the training with a 6-month commitment to the position
Why choose Paladin?
• Opportunities for training and professional development
• Competitive salary and benefits package.
• Free Uniforms
• Work today, get paid today-daily pay available

Certification Requirements (All)

Use of Force in Class Training
Management of Aggressive Behaviour (MOAB)

Additional Information / Benefits

Paladin Security: Making the World a Safer and Friendlier Place because we CARE !
The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays

This job reports to the Client Service Manager

This is a Full-Time position 1st Shift , 2nd Shift , 3rd Shift , Day/ Afternoon & Night Rotation - 8 hours .

Travel is not required

Number of Openings for this position: 1