Complaints Process Navigator
College of Physicians and Surgeons of British Columbia
Guide complainants through CPSBC’s complaints process using subject matter expertise, respectful communication, and accessible guidance in a hybrid model. This full-time permanent position supports clear navigation.Reporting to the intake manager, the Complaint Navigator works with department managers in Complaints and Practice Investigations. The role supports complainants through each process step while providing expertise and guidance. It focuses on clear, respectful, and accessible communication throughout the complaints and investigation process.Key Responsibilities:
Provide subject matter expertise to complainantsSupport navigation through the CPSBC complaints processExplain each step of the complaints and investigations processWork closely with department managersRequirements:
Ability to provide clear guidance to complainantsCommitment to respectful communicationAbility to deliver accessible process supportAvailability for full-time permanent employmentSupport complainants with respectful, accessible guidance while navigating CPSBC complaints and practice investigations in a hybrid workplace.
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Provide subject matter expertise to complainantsSupport navigation through the CPSBC complaints processExplain each step of the complaints and investigations processWork closely with department managersRequirements:
Ability to provide clear guidance to complainantsCommitment to respectful communicationAbility to deliver accessible process supportAvailability for full-time permanent employmentSupport complainants with respectful, accessible guidance while navigating CPSBC complaints and practice investigations in a hybrid workplace.
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Vacancy posted 1 hour ago
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