Billing Support Specialist Montreal

Support Lightspeed customers with subscription billing and invoice inquiries from the Montreal office, using careful reconciliation and clear communication daily.

As a full-time Billing Support Specialist, you will report to the Global Billing Manager. You will resolve billing questions, maintain customer accounts, and collaborate with Sales, Finance, and Support. The work requires organized problem-solving, accurate documentation, and consistent adherence to established processes.

Key Responsibilities:

• Resolve customer and internal billing and subscription inquiries
• Review and reconcile orders, contracts, invoices, and payments
• Handle terminations and outstanding payment inquiries
• Maintain accurate customer account information and interaction records
• Collaborate with Sales, Finance, and Support teams

Requirements:

• Experience in administrative, billing, or support work
• Strong organizational and time management skills
• High attention to detail and accuracy
• Problem-solving ability within structured processes
• Strong English communication skills

Bring billing accuracy, customer support, and organized collaboration to Lightspeed’s Montreal team serving subscription customers.