Lead Enterprise Customer Success Manager

Lead enterprise customer success for Quandri’s AI insurance platform, using executive engagement and data literacy to advance complex accounts across North America.As Lead Customer Success Manager, you will own Quandri’s largest enterprise relationships, especially within the US market. You will guide adoption, change management, retention, expansion, and measurable value realization. Success depends on understanding insurance brokerage workflows, building executive connections, and coordinating Sales, Product, Marketing, Implementation, and Support.Key Responsibilities:
Own end-to-end relationships with large enterprise customersLead executive business reviews and strategic alignment sessionsDevelop data-driven success plans with clear business metricsForecast renewals and coordinate resources to mitigate churnAdvocate customer insights to Product and Engineering teamsRequirements:
Five-plus years in SaaS Customer Success or Account ManagementThree-plus years managing strategic enterprise accountsStrong data literacy and demonstrable ROI analysis skillsCRM proficiency, preferably HubSpotAbility to travel at least 25% across North AmericaBring executive presence, insurance workflow knowledge, and customer-focused ownership to Quandri’s enterprise success organization.
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