Technical Services Manager, Mechanical

Position Overview

At Finning, we believe in powering the people who power the world. As the world’s largest Caterpillar dealer, we’re proud to deliver the equipment, technology, and expertise that keep industries moving. Our success is built on our people—innovators, problem-solvers, and leaders who are passionate about delivering exceptional customer experiences.

Company

Finning Canada

Number of Openings

1

Worker Type

Permanent

Job Overview

We’re looking for a dynamic, field-focused leader to join our team as a Technical Service Manager, Mechanical (TSM)—a critical role supporting our mining customers and driving performance across our shovel and drill fleet.

What we can offer you

• Great people and place to work with a hybrid work opportunity
• Career advancement and training opportunities
• Pension and employee stock purchase plans with company contributions
• Extensive health benefits including group medical and dental benefits, and short-term and long-term disability benefits
• For this position, the expected salary range is between $120,000 and $140,000 annually. This range reflects our commitment to providing competitive compensation that aligns with industry standards and your qualifications.

Make Your Impact

As a Technical Service Manager, you’ll lead a specialized team of Mechanical Inspectors across Finning’s territory, ensuring our customers’ most critical assets operate safely, reliably, and efficiently. You’ll be at the forefront of solving complex technical challenges, strengthening customer partnerships, and delivering measurable results in the field.

This is more than a leadership role—it’s an opportunity to influence fleet performance, shape service strategy, and elevate customer success in one of the most demanding and rewarding industries.

What You’ll Do

• Lead with purpose – provide day-to-day leadership, direction, and safe deployment of Mechanical Inspectors supporting high-impact field operations
• Champion safety & performance – ensure all work is executed in alignment with Finning’s strong safety culture and operational excellence standards
• Elevate your team – build, coach, and develop a high-performing team through mentorship, feedback, and hands‑on leadership at customer sites
• Be a trusted partner – collaborate with customers, Caterpillar, and internal stakeholders to diagnose issues, deliver solutions, and optimize equipment performance
• Solve what matters – lead escalation and resolution of complex product issues, using data insights to drive sustainable, long‑term improvements
• Own the customer experience – build strong relationships through regular site presence, proactive support, and a solutions‑first mindset
• Drive business results – support service revenue goals through effective planning, timely billing, and identifying new service opportunities
• Think ahead – forecast fleet needs, support opportunity pipelines, and align resources to maximize impact
• Collaborate without boundaries – work across teams, including partnership with the Technical Service Manager–Electrical, to deliver integrated solutions
• Innovate continuously – contribute to projects and initiatives that enhance fleet reliability, uptime, and customer outcomes

What You Bring

• A proven leader with 2–5 years of experience building and developing high‑performing teams
• Journeyman Red Seal certification (HET, Millwright, Welder) or an Engineering background
• Deep technical expertise with Caterpillar electric rope shovels, hydraulic mining shovels, or surface drills (minimum 5 years)
• Strong diagnostic and troubleshooting capabilities with a passion for solving complex mechanical challenges
• Exceptional communication skills and the ability to build trust with customers and stakeholders at all levels
• Experience supporting service delivery, revenue, and operational planning
• Proficiency in Microsoft tools and comfort working with digital systems and reporting
• A collaborative, forward‑thinking mindset with a commitment to continuous improvement

Why Finning?

• Work with the best – industry‑leading equipment, technology, and expertise
• Make a real impact – influence customer success and large‑scale operations every day
• Grow your career – development opportunities, leadership pathways, and ongoing learning
• Be part of something bigger – a company that values safety, inclusion, innovation, and people

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations/adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.