Professional Services, Program Manager

GitLab Remote - Canada;
United States Posted 2026-11-06
This listing's locations Remote - Canada;
United States
Employment Full-time
Workplace Remote
Department: Consulting Delivery
An overview of this roleAs a Professional Services Program Manager at GitLab, you will lead the delivery of complex, multi-workstream services engagements for some of our largest and most strategic customers. You will help customers turn transformation goals into clear execution plans by bringing structure, visibility, and accountability across interconnected projects. Working closely with customer stakeholders and GitLab team members, you will guide programs from planning through delivery while building trusted relationships across executive, technical, and delivery teams. In this role, you will define and apply a strong delivery methodology grounded in agile and project management best practices, communicate that approach clearly, and keep teams aligned on milestones, dependencies, and outcomes. This is a strong opportunity to shape how customers adopt GitLab at scale and help them realize meaningful business value through effective program leadership.
What you'll do
Lead delivery of multi-workstream professional services engagements for large and strategic customers
Build strong relationships with customer stakeholders, including executive leaders, program and project managers, engineering, development, and security teams
Develop and apply a delivery methodology that uses agile and project management best practices, and communicate how the methodology will be used throughout the program
Create and continuously communicate program roadmaps, dependencies, milestones, and deliverables across connected projects
Manage stakeholder expectations and secure approval on major milestones, decisions, and delivery plans
Define program strategy, including business justification, expected benefits, in-scope and out-of-scope work, timelines, schedules, resources, stakeholders, and success criteria
Establish core program structures such as RACI charts, work breakdown structures, communication plans, and escalation paths
Work closely with Engagement Managers and Regional Delivery Managers to support program scoping, review delivery assumptions, and help improve project management processes through quarterly objectives and key results (OKRs)
What you'll bring
Experience leading complex programs with multiple interdependent projects, stakeholders, and timelines
Strong skill in program planning, forecasting, reporting, and communicating delivery metrics clearly to internal and external stakeholders
Ability to organize, monitor, and manage long-term project budgets, schedules, risks, and dependencies
Proven ability to build collaborative relationships with customers and partner effectively with Engagement Managers, Architects, and delivery teams
Working knowledge of agile and other project management approaches, with the judgment to apply the right structure to different customer needs
Ability to develop long-term plans that support customer adoption, transformation, and successful delivery outcomes
Comfort leading program-level meetings and driving progress across multiple workstreams
Willingness to complete GitLab Project Management certification within 2 months of starting in the role
About the teamOn our Professional Services team, we help customers adopt GitLab effectively by turning strategy into structured delivery. As Program Managers on our team, we bring clarity to large, complex engagements by coordinating people, plans, and processes across multiple workstreams. We work closely with customers, Engagement Managers, Architects, and delivery leaders to create practical plans, manage risk, and keep programs moving toward agreed outcomes. Because we operate in an all-remote, asynchronous environment, we value clear communication, strong documentation, and ownership. This role is well suited for you if you enjoy building order in complex environments, guiding stakeholders through change, and helping customers make progress on meaningful transformation efforts.
Please note that we welcome interest from candidates with varying levels of experience;
many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification.
Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process .
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