Director & Chief Product Owner

The Director & Chief Product Owner acts as the value stream lead and is responsible for defining desirable, viable, feasible, and sustainable solutions that meet end user needs. They are focused on executing continuous improvements within their value stream to ensure value is being consistently delivered to end users. They act as a bridge between the business and development teams, ensuring that the product strategy aligns with the overall business objectives, the development teams understand and deliver on objectives, and delivery expectations are set and managed with key stakeholders.
We are seeking a visionary Director & Chief Product Owner to oversee strategic direction, development, and delivery of one of our digital product portfolio value streams. This role is pivotal in shaping the future of our end user experience and driving business transformation through innovative, data-driven solutions. Acting as the voice of the customer and a key influencer across business lines, you will partner with stakeholders and technology teams to define product strategy, prioritize features, and ensure successful execution of cross-functional, large-scale initiatives aligned with organizational goals.
As the senior product leader within our SAFe Agile framework, you will own the digital product vision, manage the backlog across multiple agile squads, and mentor Product Owners to foster a culture of customer‑centricity and continuous improvement. Your ability to balance strategic thinking with hands‑on leadership will enable you to deliver measurable business outcomes, optimize digital capabilities, and champion change across a globally diverse organization.
Position Responsibilities
Strategic Leadership: Partner across business lines and value streams to lead large-scale initiatives and ensure strategic objectives achieve intended outcomes.Product Vision & Strategy: Define and communicate the digital product strategy, vision, and roadmap in alignment with business priorities and global technology strategy.Customer-Centric Design: Act as the voice of the customer, incorporating feedback and insights to influence product direction and deliver meaningful experiences.IT partnership: Collaborate closely with IT counterparts, align on solution design, development, QA, and testing strategies. Work together to ensure technical feasibility, share solution concepts with stakeholders, gather feedback, and jointly determine the best path forward for delivering high-quality products.Data-Driven Decisions: Use advanced analytics, A/B testing, and experimentation to validate hypotheses and optimize product offerings.Agile Delivery: Own the product backlog and feature prioritization across multiple agile squads and initiatives, ensuring consistent delivery of business value.Stakeholder Collaboration: Coordinate across multiple stakeholders to drive complex product development decisions, requirements, and success criteria.Mentorship & Leadership: Lead, develop, and mentor Product Owners to foster a culture of customer‑centricity and continuous improvement.Integrated Planning: Partner with IT leaders to develop and manage integrated plans for initiatives, including milestone planning, testing, reviews, and approvals.Performance Optimization: Monitor KPIs and drive continuous improvement through data analytics and insights.Communication & Change Leadership: Present key insights, vision, and progress updates to stakeholders, acting as a change agent across the organization.
Required Qualifications
8–10 years of experience leading cross‑functional teams and initiatives using SAFe/Scrum methodologies in a complex, globally diverse organization.Bachelor’s degree in Business, Engineering, or related discipline;
post‑graduate degree preferred.At least 5 years of industry experience with individual insurance and wealth products, service processes, and customer needs.Proven track record in digital strategy and transformation within financial services, with strong knowledge of emerging digital technologies.Familiarity with agile development methodologies, release management, and tools such as JIRA and Confluence.Strong ability to adapt to change and understand the impact of emerging technologies.Excellent analytical, problem‑solving, and decision‑making skills.Exceptional communication and interpersonal skills, with the ability to influence and collaborate effectively across all levels.Experience with data analytics, change management, and digital engagement strategies.
When you join our team
We’ll empower you to learn and grow the career you want.We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words.As part of our global team, we’ll support you in shaping the future you want to see.The role being advertised is an existing vacancy.關於宏利和恒康
宏利金融公司是一家業界領先的國際金融服務商，致力於幫助人們實現「輕鬆投資理財，樂享豐盛人生」。若要進一步了解我們，請瀏覽
在宏利／恒康，我們擁抱多元。我們致力於吸引、培養及挽留和所服務客戶同樣多元的員工，並從而營造包容的工作環境，接納文化和個體差異。我們矢志維持公平的招聘、挽留、晉升及薪酬制度，我們管理的所有實踐及項目不會因種族、血統、原籍地、膚色、族裔、國籍、宗教或宗教信仰、信仰、性別（包括懷孕及其相關情況）、性取向、遺傳特徵、退伍軍人身份、性別認同、性別表達、年齡、婚姻狀況、家庭狀況、殘疾或受適用法律保護的任何其他因素而區別對待。我們的首要任務是消除障礙，為員工提供平等就業機會。人力資源部代表將盡力為應徵過程中提出要求的申請人提供合理協助。申請人要求提供協助所分享的信息將會按照適用法律及宏利／恒康政策儲存及使用。應徵過程中如需協助，請聯絡 View email address on ca.hrm.tc。Referenced Salary Location
Waterloo, OntarioWorking Arrangement
混合式Salary range is expected to be between
$118,300.00 CAD - $168,300.00 CADEmployees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job‑related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact View email address on ca.hrm.tc for the salary range for your location.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long‑term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources.Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.
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