Building Manager

Organization Overview
Community Land Trust (CLT) is a social purpose real estate developer focused on creating inclusive communities that people are proud to call home. Established in 2015 and part of the CHF BC group of social enterprises, CLT manages a portfolio of more than 34 properties, representing over 2,600 homes across British Columbia, with an additional 1,200 homes in development and construction. Today, CLT oversees approximately $1.25 billion in real estate assets and is supported by a team of more than 50 professionals committed to advancing affordable housing and resilient communities.

Purpose of the Position 
The Building Manager is responsible for the overall day-to-day management, operation, and administration of assigned housing co-operative communities. As the primary on-site representative of Community Land Trust (CLT), the Building Manager works independently to oversee property operations, support residents and Boards of Directors, coordinate maintenance and contractors, and ensure communities are safe, well maintained, financially sustainable, and operating in accordance with co-op governance requirements, policies, and applicable legislation.

The Building Manager serves as a key liaison between residents, Boards of Directors, contractors, and CLT staff, exercising sound judgment, problem-solving abilities, and professionalism to support the successful operation of each community.

Key Responsibilities
The full-time Building Manager works on-site at housing cooperatives throughout the Lower Mainland and your responsibilities will include:

Property Operations

• Oversee the day-to-day operation and administration of assigned housing co-operative


• Manage competing operational priorities and make appropriate decisions and recommendations to support the effective operation of the property


• Conduct regular inspections of buildings, grounds, common areas, and facilities to identify maintenance needs, safety concerns, and operational risk


• Monitor, identify, and escalate health, safety, security, maintenance, and operational risks as appropriate


• Ensure compliance with CLT policies, co-op Rules and Bylaws, and applicable legislation


• Support emergency response activities and coordinate resolution of urgent operational issues as required


• Support the process for filling vacant units in accordance with co-op Rules, policies, and applicable requirements

Maintenance Coordination

• Receive, assess, and coordinate maintenance requests and work orders


• Coordinate annual unit inspections and resident turnover inspections


• Obtain contractor quotations, coordinate contractor access, and oversee contractor performance and completion of work


• Coordinate preventative, routine, and urgent maintenance activities


• Monitor building conditions and recommend maintenance priorities and capital repair requirements


• Track maintenance expenditures and support long-term building maintenance planning

Resident and Administrative Support

• Respond to member inquiries, concerns, complaints, and conflicts in a professional, respectful, and timely manner


• Assist in resolving complex member concerns while balancing operational requirements, co-op policies, and community interests


• Prepare correspondence, notices, reports, and operational documentation


• Maintain housing charge registries and assist with housing charge administration


• Maintain accurate and confidential member, property, and operational records

Financial Administration

• Support the preparation of annual operating budgets and provide operational information required for financial planning


• Process invoices and ensure supporting documentation is submitted accurately and on time


• Assist with housing charge calculations, arrears tracking, and other financial administration activities


• Facilitate arrears management, payment processing, and collection activities.


• Administer petty cash and support month-end financial processes.


• Provide information and documentation required by Accounting and other CLT departments


• Monitor operating expenses and identify potential budget variances or concerns
  

Board and Community Relations

• Serve as a key liaison between the housing co-operative Board of Directors, members, and Community Land Trust


• Support and implement Board decisions while maintaining appropriate governance and management boundaries


• Provide accurate operational information, recommendations, and updates to Boards of Directors


• Prepare reports, meeting materials, and supporting documentation for Board meetings and Annual General Meetings.


• Attend and assist with Board meetings, Annual General Meetings, and occasional evening meetings as required


• Build and maintain positive working relationships with volunteer Boards, members, contractors, and stakeholders


• Effectively navigate challenging situations, differing perspectives, and conflict while supporting the best interests of the co-operative community

Skills and Qualifications

• 2-3 years of experience managing multi-unit residential, strata, or housing community properties, including operational oversight, contractor coordination, resident relations, financial administration, and day-to-day property management.


• Education in Business Administration, Real Estate Management, Property Management, or a related field, or an equivalent combination of education and experience
  


• Strong knowledge of building maintenance, project coordination, and contractor management


• Excellent customer service, communication, and conflict resolution skills


• Strong organizational, time management, and problem-solving abilities


• Basic bookkeeping and financial administration experience


• Proficiency with Microsoft Office applications, including Outlook, Word, and Excel


• A high level of professionalism, integrity, discretion, and attention to detail

The following would be considered assets:

• Experience with Yardi Voyager


• Experience working with housing co-operatives


• Knowledge of co-operative governance principles and Board operations


• Experience working within nonprofit, affordable housing, or community-focused organizations

Working Requirements

• Flexibility to attend occasional evening meetings, Annual General Meetings, site visits, or operational activities outside regular business hours as required


• Ability to travel frequently throughout the Lower Mainland and work on-site at multiple housing co-operative communities


• Valid BC Driver's License and access to reliable transportation is considered an asset

Compensation
$69,500 to 73,500/year. Salary commensurate with experience. Additionally, we offer a comprehensive benefits package, including retirement and education allowances.

Equity, Diversity and Inclusion
CLT Development Services Society is an equal opportunity employer. We hire based on merit and are strongly committed to equity, diversity and accessibility. Upon request accommodation will be provided throughout the recruitment, selection and/or assessment process to applicants with disabilities. We value diversity and encourage applications from individuals of all backgrounds and experiences.

Please note that we only contact candidates that possess the qualifications and experience for the position.

This job description describes the general nature and level of work assigned to the role. It is not a comprehensive inventory of every duty, responsibility or qualification. The incumbent is expected to perform the essential responsibilities satisfactorily and may be assigned other related duties.