Life Disability Claims Team Leader

Lead Life and Disability claims teams at Medavie with contract interpretation, case review, and coaching expertise across Quality Services.As Team Leader, you will direct Life and Critical Illness adjudicators and Appeals specialists. Your work supports fair, timely reviews, sound documentation, and decisions aligned with contractual provisions. You will also develop staff, manage competing priorities, and collaborate with Medical, Legal, Operations, and leadership partners.Key Responsibilities:
Distribute workloads and prioritize cases across teamsProvide contract interpretation for Life, Critical Illness, and DisabilityEnsure Appeals decisions meet service standards consistentlySet goals, review performance, and develop action plansMaintain training materials, job aids, and reference documentsRequirements:
Strong understanding of adjudication and Appeals processesDemonstrated leadership coaching team performance and engagementExcellent communication and decision-making abilitiesAbility to manage competing priorities effectivelyFrench and English bilingualism required for collaborationBring insurance leadership, contract knowledge, and decision support skills to Medavie’s Life and Disability claims services.
#J-18808-Ljbffr