Repair/Rebuild Planner (Fort Mackay)

What You’ll Do

• Lead customer intake and case management, ensuring accurate scoping and high‑quality estimates and quotes.
• Act as the primary liaison between customers and internal teams.
• Provide ongoing communication on repair status, timelines, and solutions.
• Manage scope changes, budgets, and schedules while maintaining strong customer satisfaction.
• Deliver post‑repair follow‑up to ensure a positive customer experience.
• Develop detailed repair scopes using machine history, warranty data, and technical documentation.
• Build accurate estimates, quotes, and work breakdown structures.
• Define timelines, resource requirements, and key milestones for repairs/rebuilds.
• Lead pre‑, mid‑, and post‑job planning sessions with service teams.
• Monitor progress and proactively resolve issues to keep projects on track.
• Identify risks and provide recommendations aligned with customer needs and warranty considerations.

Planning, Estimating & Project Management

• Develop detailed repair scopes using machine history, warranty data, and technical documentation.
• Build accurate estimates, quotes, and work breakdown structures.
• Define timelines, resource requirements, and key milestones for repairs/rebuilds.
• Lead pre‑, mid‑, and post‑job planning sessions with service teams.
• Monitor progress and proactively resolve issues to keep projects on track.
• Identify risks and provide recommendations aligned with customer needs and warranty considerations.

Operational Excellence

• Ensure compliance with service processes, policies, and quality standards.
• Track backlog and communicate updates clearly to stakeholders.
• Capture lessons learned and support continuous improvement initiatives.
• Collaborate across departments including Service, Product Support, and Sales.

What You Bring

• 58 years of experience in technical service, parts, repair, or warranty environments.
• Strong mechanical and technical knowledge (Caterpillar equipment/engines preferred).
• Proven experience in estimating, quoting, and project coordination.
• Demonstrated ability to manage multiple stakeholders (internal and external).
• Excellent communication, negotiation, and problem‑solving skills.
• Strong financial and business acumen.
• Blue Seal Certification.
• Project Management training or PMP designation.
• Experience with Salesforce or similar systems.

Key Competencies

• Customer Focus: Builds strong relationships and delivers customer‑centric solutions.
• Drives Results: Executes with urgency and accountability.
• Collaboration: Works effectively across teams and functions.
• Courage: Addresses challenges directly and constructively.
• Innovation: Continuously seeks improvements in service delivery and processes.

Why Join Us

• Competitive compensation and benefits.
• Camp‑based rotation (14x14) supporting work‑life balance.
• Opportunity to work with industry‑leading equipment and technology.
• A collaborative, safety‑focused environment where your expertise is valued.

At Finning, we prioritize creating a diverse and inclusive environment.

We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential.

As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities.

We do notdiscriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities.

Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities.

If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.