CDLSI Collections Advisor in Quebec

Optimize collections as a CDLSI Collections Advisor with Scotia Dealer Advantage in Anjou, Quebec. Focus on customer relationships while managing delinquent accounts to reduce loan losses. As a Collections Advisor, you will play a vital role in achieving the goals of the Collections department by executing effective strategies to address payment issues. Your responsibilities will include negotiating repayment terms with customers and resolving their inquiries independently. You'll foster a strong performance culture and enhance client relationships with your expertise. Key Responsibilities:

• Engage in prompt payment collection through diverse communication channels
• Negotiate alternative payment terms while addressing customer needs
• Resolve inbound inquiries related to delinquent accounts
• Ensure compliance with risk management and business conduct guidelines
• Support team development and performance in a high-pressure environment

Requirements:

• Proven experience in collections or customer service via phone
• Knowledge of managing overdue accounts within financial services
• Proficient in Microsoft applications and collection technologies
• Bilingualism in French and English advantageous
• Availability for non-standard working hours

Bring your collection expertise and customer service skills to Scotia Dealer Advantage in Anjou. #J-18808-Ljbffr