Forward Deployed Customer Success Engineer
FDE Times
Build secure customer solutions as Tailscale’s Forward Deployed Engineer, applying networking, security, and troubleshooting expertise in a fully distributed company.This customer-facing role bridges Tailscale’s technical capabilities with strategic customer needs. You will guide onboarding, drive adoption, provide technical support, and translate complex requirements into practical solutions. The role reports to the Team Lead, Customer Success Engineers, serving customers throughout their journey.Key Responsibilities:
Design custom integrations, tooling, and network architecturesConvert one-off solutions into reusable deployment frameworksLead strategic customer onboarding and provide trainingDiagnose configuration, integration, and platform issuesConduct QBRs and identify deeper engagement opportunitiesRequirements:
Six-plus years in technical rolesAt least two years of customer-facing experienceEnterprise consultative experience with customersUnderstanding of networking, VPNs, security, and cloud infrastructureStrong communication, troubleshooting, organizational, and collaborative skillsApply customer success engineering, network architecture, and technical guidance to help strategic customers adopt Tailscale effectively.
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Design custom integrations, tooling, and network architecturesConvert one-off solutions into reusable deployment frameworksLead strategic customer onboarding and provide trainingDiagnose configuration, integration, and platform issuesConduct QBRs and identify deeper engagement opportunitiesRequirements:
Six-plus years in technical rolesAt least two years of customer-facing experienceEnterprise consultative experience with customersUnderstanding of networking, VPNs, security, and cloud infrastructureStrong communication, troubleshooting, organizational, and collaborative skillsApply customer success engineering, network architecture, and technical guidance to help strategic customers adopt Tailscale effectively.
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Vacancy posted 1 hour ago
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