Resident Experience Manager

Are you passionate about enhancing the lives of seniors through meaningful experiences? As Resident Experience Manager at Chartwell, you’ll lead the development and delivery of diverse programs that meet the social, physical, emotional, and spiritual needs of our residents. You’ll work collaboratively with internal teams and the community to create a vibrant, inclusive environment where residents feel engaged, supported, and truly at home.

What You’ll Do

Develop and implement programs that support six dimensions of wellness and the home’s unique culture

Promote resident engagement through events, volunteerism, and personalized concierge services

Collaborate with the marketing team to organize community-focused events and internal communications

Build strong partnerships with local organizations and maintain an active presence on social media

Lead experiential initiatives like Welcome to Chartwell and Club Chartwell to ensure a smooth transition for new residents

Supervise team members, oversee scheduling and payroll, and manage departmental budgets

Ensure compliance with safety protocols, participate in Manager on Duty rotation, and support overall residence operations

What You’ll Bring

Post-secondary education in recreation, gerontology, hospitality, social work, or a related field

Minimum 3 years’ experience in life enrichment, community engagement, or program development

Strong communication, planning, and leadership skills; ability to engage with a variety of stakeholders

Experience supervising teams and delivering exceptional customer service

Proficiency in Microsoft Office and comfort with social media tools

First Aid certification and willingness to obtain a bus license if required

Valid Driver’s License, or reliable means of transportation

What We Offer 

A safe, inclusive workplace where you’re supported and appreciated

Competitive compensation and benefits

Opportunities for leadership development and career growth

A warm, welcoming culture inspired by our vision of making people’s lives better, driven by our mission to create happy, healthy, and meaningful lives for our residents

Additional Requirements

Must be available for occasional evening and weekend shifts

Some travel and physical activity (e.g. lifting, standing) required

Comfort using AI and other digital platform systems and tools to support daily work

Clear Criminal Background Check, VSS and TB Test where required

#INDONE