Manager, Change Enablement

The Manager, Change Enablement will be reporting to the Head, Global Change Enablement, and will be based out of our Toronto office in Manulife’s hybrid working arrangement. They will be part of a global team with a mandate to accelerate a change-adaptive mindset as a core role skillset in Manulife’s DNA. This key role will help ensure everyone knows and owns their role in change by empowering colleagues with the learning, tools, resources, and community so they can better adapt to change that happens every day, and effectively rollout and sustain impactful transformation.
Day-to-day, the role involves leading those empowerment efforts, as well as leading and coaching teams that are on the front lines of delivering on transformation and change using structured methodologies, conducting impact and readiness assessments, and developing comprehensive Change Enablement strategies. The Manager will work closely with delivery teams to ensure effective execution and requires strong leadership skills, including high emotional intelligence, stakeholder management, and the ability to influence and collaborate effectively.
Position Responsibilities:
Support the Change CoE Directors in delivering on Change Strategy execution aspects of their Change Strategy builds (to enhance Change Maturity) with business and functional leaders.
Lead, consult, and coach project teams on Change Enablement activities using a structured methodology.
Manage the change lifecycle, ensuring expertise is involved from the outset.
Conduct impact and readiness assessments at the project team level.
Complete comprehensive Change Enablement assessments and develop and implement corresponding strategies.
Identify, analyze, and prepare risk mitigation tactics and manage anticipated resistance.
Manage the relationship with the team lead, recommending tactics for an engaged Executive Sponsor throughout the project lifecycle.
Co-facilitate the CoE's upskilling offerings for delivering on change, building change champions, and leadership development.
Incorporate all tactical Change Enablement best practices into project plans and run appropriate reports and metrics, including the management of the CoE's PowerApps dashboard
Managing all the compliance-related activities of our SharePoint site and other electronic platforms (Pursuit, Compass), as well as our CoE Outlook In-Box.
Capture success stories (via Teams Posts, video testimonials, etc.) and lead the efforts to "market"/brand the CoE and its always-evolving service offerings to our internal stakeholders.
Required Qualifications:
2-3 years of experience in leading transformation or change-related initiatives, preferably in managing activities using frameworks such as Kotter, Prosci ADKAR, or proprietary methods.
Experience working in a global team environment;
able to potentially work outside of standard work hours to meet client and business needs.
A university degree or equivalent experience in a relevant field is advantageous.
Some experience in project environments with tools like workback schedules, and contributing to RACI discussions and project status updates.
Strong understanding of the project management lifecycle in both waterfall and agile methodologies.
Exceptional communication, collaboration, and relationship management skills.
Ability to quantitatively measure change readiness and track organizational awareness, understanding, and adoption over time.
Strong organizational, time management, and strategic planning skills, with the ability to prioritize and manage multiple initiatives effectively.
A university degree or equivalent experience in a relevant field is advantageous.
Preferred Qualifications:
Prosci ADKAR certification and/or Certified Change Management Professional (CCMP) designation is preferred (as well as Manulife's internal Change Enablement Certification).
Experience and knowledge of Change Enablement principles, methodologies, and tools.
A solid understanding of how people go through change and the change process.
Exceptional listening skills and the ability to synthesize information and develop appropriate actions.
PowerBI / PowerApps experience to create/maintain the CoE's dashboard.
When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
The role being advertised is an existing vacancy.
マニュライフとジョン・ハンコックについてマニュライフ・ファイナンシャル・コーポレーションは、「あなたの未来に、わかりやすさを」を提供する、国際的な大手金融サービスプロバイダーです。当社について詳しくは、
マニュライフは機会均等を是とする雇用主ですマニュライフ/ジョン・ハンコックでは、多様性を受け入れます。私たちは、サービス提供先であるお客さまと同様に、多様な人材を引きつけ、育成し、定着させ、文化や個人の力を受け入れる包括的な職場環境を促進するよう努めています。当社は公正な採用、定着、昇進、報酬に努めています。当社のすべての慣行およびプログラムは、人種、祖先、出身地、肌の色、民族的出自、市民権、宗教または宗教的信念、信条、性別（妊娠および妊娠関連の状態を含む）、性的指向、遺伝的特徴、退役軍人としての地位、性自認、性に関する表明、年齢、婚姻状況、家族状況、障害、または適用法で保護されるその他の要因に対する一切の差別を行うことなく管理されます。
雇用への平等なアクセスを提供するために、障壁を取り除くことが当社の優先事項です。人事担当者は、応募者が応募プロセス中に合理的配慮を要求する場合に協力します。配慮要求のプロセス中に共有されるすべての情報は、適用される法律およびマニュライフ/ジョン・ハンコックのポリシーに準拠した方法で保存および使用されます。申請プロセスにおいて合理的配慮を要求するには、 View email address on ca.hrm.tc。
Referenced Salary LocationToronto, Ontario
Working Arrangementハイブリッド勤務
Salary range is expected to be between$103,270.00 CAD - $153,270.00 CAD
Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact View email address on ca.hrm.tc for the salary range for your location.
Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact View email address on ca.hrm.tc for more information about U.S.-specific paid time off provisions.
We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.
#J-18808-Ljbffr