Responsable Coordination Support Informatique
CIMA+
À Montréal, coordonnez le service de soutien informatique de CIMA+ et devenez l’escalade privilégiée des situations complexes pour les clients internes.Le ou la Chef d’équipe, support aux usagers organise le travail d’une équipe bilingue de 7 à 8 techniciens Niveau 1. Vous supervisez la performance du service et coordonnez les interventions de Niveau 2. Votre expertise couvre la téléphonie, la visioconférence, la mobilité et les périphériques.Principales responsabilités :
Assurer la qualité et la performance du serviceAgir comme point d’escalade des problèmes complexesFournir une expertise sur les environnements utilisateursFormer, développer et mobiliser l’équipe délocaliséeParticiper aux recommandations sur outils et équipementsExigences :
DEC en informatique ou formation équivalente10 ans d’expérience en support TIAu moins deux ans de coordination ou mentoratSolides capacités d’analyse et résolution de problèmesConnaissance de la téléphonie, visioconférence, mobilité et périphériquesFaites valoir votre expérience de coordination, votre communication bilingue et votre expertise des environnements TI chez CIMA+.
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Assurer la qualité et la performance du serviceAgir comme point d’escalade des problèmes complexesFournir une expertise sur les environnements utilisateursFormer, développer et mobiliser l’équipe délocaliséeParticiper aux recommandations sur outils et équipementsExigences :
DEC en informatique ou formation équivalente10 ans d’expérience en support TIAu moins deux ans de coordination ou mentoratSolides capacités d’analyse et résolution de problèmesConnaissance de la téléphonie, visioconférence, mobilité et périphériquesFaites valoir votre expérience de coordination, votre communication bilingue et votre expertise des environnements TI chez CIMA+.
#J-18808-Ljbffr
Vacancy posted 1 hour ago
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