Export Client Services Coordinator (Bilingual)

Position Title: Export Client Services Coordinator

Salary: $55,000-$60,000 plus bonus, health benefits, 3 weeks vacation, Holiday shutdown, 10 sick days, and much more

Position Status: Existing vacancy

Location: Montreal, QC

Work Model: Hybrid - 3 days per week onsite / 2 days work from home

Additional Notes: Our client, a large nationwide non-profit representing hundreds of thousands of members across industries and sectors, is looking for a Bilingual Export Client Service Coordinator to join their Montreal logistics team. This is an excellent opportunity for someone with strong client or customer service experience who wants to develop a career in logistics, export services, and operations. Reporting to the Senior Director of Export Services, you will work closely with colleagues across locations to ensure clients receive outstanding support and guidance throughout their export processes. Training will be provided, making this role ideal for someone eager to learn, grow, and take initiative.

Key Responsibilities

• ATA Carnet Management : Review client applications and documentation to accurately process and issue ATA Carnets. Guide clients professionally through carnet procedures, travel requirements, and claim prevention. Respond to client inquiries with knowledgeable, clear, and friendly support. Collaborate with headquarters and regional offices to ensure consistent, high-quality service. Assist colleagues with day-to-day problem-solving and operational support.
• Certification : Verify, certify, and sign a variety of export-related documents accurately. Provide clients with clear guidance on document certification requirements. Process online certification requests according to established standards and timelines.
• Administrative and Operational Support : Maintain organized electronic and physical records, including filing and scanning. Perform data entry to support reporting, tracking, and operational needs. Manage incoming and outgoing mail for timely distribution. Monitor inventory and coordinate ordering of office and operational supplies. Support events, promotions, and departmental initiatives as needed. Provide assistance to other teams within the Services department as required.

What We’re Looking For

• 1+ year of back-office, administrative, or client service experience.
• Strong organizational skills, attention to detail, and ability to manage tasks independently.
• Positive, professional attitude and eagerness to learn and grow within the logistics field.
• Confident and engaging personality to support clients through questions and challenges.
• Team player who can collaborate effectively across departments.
• Must be fluent in English and French.
• Experience in shipping, logistics, customs, or export services is a plus but not required.

What Will Make You Stand Out

• Proven administrative experience with strong attention to detail.
• Exceptional client service skills under pressure.
• Proactive problem-solving approach.
• Experience working in collaborative, cross-functional teams.

The posted salary range reflects expected compensation for this role in accordance with Ontario pay transparency requirements. Actual compensation will be determined based on the successful candidate’s experience, skills, and qualifications and may fall anywhere within the range.