Senior Manager, It Projects

We are committed to pay transparency and equity. The hiring range for this role is $95,000- $103,500.
United Way Greater Toronto is currently seeking a Senior Manager, IT Projects to join our team.
How you will make a difference:Reporting to the Director, Information Systems and Technology Solutions the Senior Manager, IT Projects will lead the end-to-end delivery of Information Systems and Technology Solutions (ISTS) projects that advance UWGT’s strategic and operational objectives. The role manages projects across cybersecurity;
Microsoft platforms including Copilot, Power BI and Azure;
the Salesforce ecosystem;
application development;
and other enterprise platforms. The role manages the full solution lifecycle, from requirements elicitation and analysis, platform and solution selection and implementation through organizational readiness, transition to operations, and ongoing solution support and improvement, working with subject matter experts at each stage.
Lead multiple concurrent ISTS projects from initiation through implementation, transition to operations, support stabilization, and closeout, using delivery approaches appropriate to the initiative, including predictive, agile, and hybrid methods
Manage projects across cybersecurity;
Microsoft 365 and PowerPlatform technologies, including Copilot, Power BI and Azure;
the Salesforce ecosystem;
custom and low-code application development;
integrations;
dataand analytics;
and other enterprise platforms
Develop and maintain project charters, scope, deliverables, schedules, resource plans, budgets, procurement activities, risk and issue logs, decision records, change requests, quality plans and implementation readiness criteria
Chair project working groups and provide concise reporting on progress, budget, scope, risks, issues, dependencies, decisions, benefits and resource capacity
Plan and facilitate requirements elicitation with business, technical, security, privacy, data, finance, procurement and operational stakeholders.
Translate business needs into clear solution objectives and delivery plans, ensuring requirements are traceable through solution design, configuration or development, testing, implementation and acceptance
Lead or support platform and solution selection activities, including options analysis, requests for information or quote/proposals, demonstrations, proof-of-concept activities, vendor due diligence, evaluation criteria, scoring, recommendations and business cases
Coordinate cross-functional teams and external vendors through solution design, configuration, development, data migration, integration, security and privacy assessment, testing, training, deployment and post-implementation stabilization
Plan the transition to operational support, including service ownership, documentation, knowledge transfer, support procedures, service levels, vendor escalation paths, licensing and renewal considerations, and a prioritized backlog for ongoing enhancement
Monitor post-implementation outcomes, adoption, service performance and benefits realization;
identify lessons learned and opportunities to improve solutions, delivery practices and stakeholder experience
Contribute to consistent ISTS project governance, templates, tools, portfolio reporting, resource planning and continuous improvement, and undertake other related initiatives and special assignments as required
What you bring to the role:
5-10 years progressive experience managing complex technology, digital transformation, enterprise application or cybersecurity projects
A degree/diploma in Computer Science or equivalent work-related experience
Demonstrated experience delivering projects involving one or more of the following: cybersecurity, Microsoft 365, Copilot, Power BI, Azure, Power Platform, Salesforce, application development, systems integration, data migration or analytics
Proven ability to manage scope, schedule, budget, quality, risk, change, vendors and multiple priorities with a high degree of independence and accountability
Excellent stakeholder management, facilitation and influencing skills, including the ability to communicate effectively with senior executives, governance committees, technical specialists and non-technical audiences
Strong written and verbal communication skills, including preparation of business cases, project documentation, executive status reports, decision materials, training content and operational handover documentation
Strong analytical, critical-thinking and problem-solving skills, with the ability to assess options, identify risks, make practical recommendations and resolve complex or contentious issues
Experience supporting platform or vendor selection through options analysis, procurement documentation, demonstrations, proof-of-concept activities, due diligence, evaluation and recommendation development
Experience coordinating the full solution lifecycle, including requirements elicitation and analysis, design, configuration or development, testing, implementation, change management, training, transition to support and continuous improvement
Experience working with internal technical teams, business owners, vendors and consultants, with the ability to clarify accountabilities, manage interdependencies and hold contributors to agreed deliverables
Knowledge of technology governance and delivery considerations, including cybersecurity, privacy, responsible AI, data governance, accessibility, architecture, integration, records management and operational support
Advanced proficiency with project and work management tools;
experience with Microsoft Project, Smartsheet, Azure DevOps or comparable tools is an asset
PMP, PRINCE2, Certified ScrumMaster or other project delivery certification is an asset;
IIBA certification or equivalent business analysis experience is also an asset
Excellent teamwork, interpersonal and constituent service skills, including the ability to work respectfully and inclusively with a diverse employee population and multiple stakeholders
Willingness to actively contribute to the organizational Reconciliation and Equity framework through participation in learning opportunities and implementing anti-oppressive and anti-racist learnings into action internally and externally
Being part of our team:
Defined benefit employer-matching pension
Life insurance
Short-term and long-term disability benefits
Employee and family assistance program (EFAP)
Generous paid time-off package including vacation, personal and cultural days, summer hours and hybrid work environment
Commitment to the well-being and work-life balance for our employees
Collaborative, high-performing, team focused on long-term and collective success
Largest United Way world-wide
Work with the GTA’s top philanthropic leaders
As part of our recruitment process, United Way Greater Toronto offers accommodation for applicants with disabilities. If we contact you about an opportunity, please let us know if you require accommodation.
UWGT is committed to the ethical and responsible use of emerging technologies, including artificial intelligence (AI). While we currently do not use AI for decision-making that produces legal or similarly significant effects, we may use analytics or automation tools to improve donor engagement, personalize experiences, or optimize internal processes.
As per our recruitment policy, internal candidates are encouraged to let their current manager know that they have applied for another role.
About United Way Greater Toronto:As the largest non-government funder of community services in the GTA, United Way Greater Toronto reinforces a crucial community safety net to support people living in poverty. United Way’s network of agencies and initiatives in neighbourhoods across Peel, Toronto and York Region works to ensure that everyone has access to the programs and services they need to thrive. Mobilizing community support, United Way’s work is rooted in ground-breaking research, strategic leadership, local advocacy and cross-sectoral partnerships committed to building a more equitable region and lasting solutions to the GTA’s greatest challenges.
Diversity & Inclusion:United Way is committed to creating an inclusive workplace that reflects our diverse community to ensure we’re best equipped to serve it. We encourage candidates from diverse backgrounds and those who may need accommodation to apply to join our team. Our commitment to excellence in diversity goes beyond promoting equity. By incorporating a variety of experiences and perspectives, we create opportunities for innovative solutions and maximize the impact of our work.
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