Customer Success Manager

About FLiiP
FLiiP is revolutionizing fitness business management through our all-in-one SaaS platform. As a seed-stage startup, we've recently raised over 4 million CAD and are scaling rapidly, aiming to 4x our growth over the next two years. We serve gyms, yoga studios, martial arts centers, and other fitness businesses with powerful software solutions that streamline operations and improve customer management. We're part of the Google for Startups Accelerator and backed by top investors.Role Overview
We're seeking a proactive Customer Success Manager to drive customer retention, expansion, and advocacy. This is a founding CS role where you'll build relationships with our fitness industry clients, ensure they achieve their business goals using FLiiP, and contribute to our rapid growth trajectory. You'll work closely with sales, product, and support teams to deliver exceptional customer experiences.Guide new clients through the onboarding steps while transitioning from their previous software to FLiiPIdentify opportunities for account expansion and revenue generation within our customer baseAdvise customers on how to improve their performance and their return on investmentClearly communicate the benefits of new product features and ensure customers adopt them quicklyWork closely with our product and engineering teams to resolve issuesWork collaboratively with clients to help them fully understand our value and achieve results3-5 years of customer success, account management, or client-facing experienceBilingual - French/English (written and verbal) with a preference for english native speakersExperience in B2B SaaS or technology environmentsProven track record of managing customer relationships and driving retentionAnalytical mindset with ability to interpret customer data and usage metricsSelf-motivated with excellent organizational and project management skillsExperience in fitness, wellness, or related industries is an asetPersonal AttributesProactive Builder: Takes initiative and drives improvements independentlyData-Driven: Uses metrics to inform decisions and measure successTeam Player: Collaborative approach with strong cross-functional skillsRelationship-Oriented: Builds trust and meaningful connections with clientsCurious & Quick Learner: Adapts quickly and embraces new challengesResilient & Adaptable: Thrives in fast-paced startup environmentPositive Attitude: Maintains optimism and grows with feedbackCompetitive salary and benefits packageHybrid work model with flexible remote cultureHealth & insurance benefitsHealth, Fitness & Wellness program: We provide all employees an allowance to encourage them to moveDirect access to executive team and significant growth opportunitiesCareer advancement opportunities in various department (Customer Success, Sales, Marketing, etc.)
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