Director Of Patient & Referrer Engagement

Join the senior leadership team at MIC Medical ImagingShape Exceptional Healthcare ExperiencesMIC Medical Imaging is seeking a strategic, collaborative, and people-centred leader to serve as our Director of Patient and Referrer Engagement. This senior leadership role offers the opportunity to shape how patients, referring physicians, clinics, and healthcare partners experience MIC at every point of their journey.
As the voice of the patient and referrer at the leadership table, you will bring together patient access and call centre services, referrer engagement, marketing and communications, patient experience, and brand management. You will help make MIC easy to access, easy to work with, and responsive to the people and communities we serve.
What You Will Lead
Set and deliver a comprehensive patient and referrer experience strategy aligned with MIC’s strategic direction.
Provide strategic leadership for patient access, call centre, referral intake, appointment booking, and service delivery.
Strengthen relationships with referring physicians, specialists, clinics, and healthcare partners through meaningful engagement, education, and responsive support.
Lead MIC’s marketing, communications, digital presence, community engagement, and brand stewardship.
Use feedback, service data, referral trends, and market insights to identify friction points and drive measurable improvements.
Establish service standards and performance measures for accessibility, responsiveness, communication, engagement, and experience.
Advise the CEO and senior leadership team on opportunities, risks, and emerging issues affecting patients and referrers.
Lead, coach, and support the teams within the Patient and Referrer Experience portfolio while building shared accountability across MIC.
What You Bring
A post-secondary degree in business, healthcare administration, communications, marketing, health sciences, or a related field.
Progressive leadership experience in healthcare, patient or customer experience, operations, communications, business development, or a related environment.
Demonstrated success leading teams and complex cross-functional initiatives.
Strong relationship-building, communication, and stakeholder-management capabilities.
The ability to translate strategy, feedback, and data into practical, sustainable service improvements.
A collaborative leadership style and the confidence to influence at the senior leadership level.
Assets
A master’s degree such as an MBA, MHA, or equivalent.
Experience in healthcare or diagnostic imaging.
Experience in patient access, physician or referrer relations, contact centre operations, marketing, or communications.
Why This Role MattersThis is an opportunity to influence the future of MIC by creating a connected, consistent experience across access, service delivery, communications, and relationships. Your leadership will help ensure that patient and referrer perspectives meaningfully shape organizational priorities, growth initiatives, and continuous improvement.
ApplyIf you are an experienced leader who is energized by improving healthcare experiences, building trusted relationships, and turning insight into action, we invite you to apply.
Application deadline:
November 13, 2026
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