Customer Service Agent - Automobile Claims

Customer Service / Location: Montreal and surrounding areas / Permanent full-time position / Work schedule: 8:30 a.m. to 4:30 p.m., Monday to Friday / Hybrid work model

Build the future with us

Are you driven by customer service and automobile claims management and eager to contribute to the purpose of a company that aims to help its clients feel confident and secure about their future? As a Customer Service Agent – Automobile Claims , you will play a key role in the efficient and empathetic processing of claims, while ensuring seamless communication with clients and dealerships.

This position is a great opportunity to showcase your skills and fully realize your potential within a caring and trustworthy company. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.

What you will accomplish with us

As a Customer Service Agent – Automobile Claims , you will be at the heart of our mission. Your main responsibilities will include:

• Answer incoming calls, inform clients about next steps, and transfer calls when required;
• Review claims requests received by email and open them in the UNIFIE system after validating the contract;
• Follow up with dealerships;
• Provide information on contract coverages to clients and dealerships;
• Make telephone reservations for short-term replacement vehicles.

What could accelerate your success in this role

We are looking for someone who:

• Has 2 to 3 years of experience in customer service;
• Is recognized for their rigor and attention to detail;
• Stands out for their ability to manage stress and effectively prioritize when handling a high volume of requests;
• Demonstrates strong proactivity and teamwork skills;
• Is comfortable with computer tools and learning new software;
• Has experience and/or knowledge in insurance and/or claims management (an asset);
• Has an advanced level of proficiency in French, as the role involves handling a variety of calls, emails, reservations, and claims documents in French, as well as frequent daily interactions with unilingual French-speaking colleagues and clients;
• Has an advanced level of proficiency in English, as the role involves handling a variety of calls, emails, reservations, and claims documents in English, as well as frequent daily interactions with unilingual English-speaking colleagues and clients across Canada.

Why you’ll love working with us

• A work environment where learning and development merge with a collective pursuit of excellence;
• A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed;
• The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces;
• Competitive benefits : Flexible group insurance, competitive pension plan, stock purchase plan, vacation and wellness/personal development days, telemedicine, employee and family assistance program, ergonomic furniture program, performance bonus, discounts on iA products, and much more!

and get ahead of your career, where your talent really belongs!

Still unsure about applying?

At iA, we believe in potential and value diverse experiences. If this role inspires you, go ahead and apply – your place might be with us, and we want to get to know you!

Get ahead of your career, where your talent belongs

See why so many people choose iA!

Company Overview

iA Financial Group is the strength of a company with a human side, with its over 10,000 employees. Together, we have earned the trust of our more than five million clients and 50,000 advisors who have chosen us for their insurance, savings, and wealth management.

With over $235 billion in assets, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 130 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.

At iA, we’re invested in you.

Our commitment to Diversity and Inclusion

At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Please note that if you need help or assistance to make the recruitment process more accessible for you, write to us. Someone from our team will be happy to assist you.

Build the future with us

Are you driven by customer service and automobile claims management and eager to contribute to the purpose of a company that aims to help its clients feel confident and secure about their future? As a Customer Service Agent – Automobile Claims , you will play a key role in the efficient and empathetic processing of claims, while ensuring seamless communication with clients and dealerships.

This position is a great opportunity to showcase your skills and fully realize your potential within a caring and trustworthy company. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.

What you will accomplish with us

As a Customer Service Agent – Automobile Claims , you will be at the heart of our mission. Your main responsibilities will include:

• Answer incoming calls, inform clients about next steps, and transfer calls when required;
• Review claims requests received by email and open them in the UNIFIE system after validating the contract;
• Follow up with dealerships;
• Provide information on contract coverages to clients and dealerships;
• Make telephone reservations for short-term replacement vehicles.

What could accelerate your success in this role

We are looking for someone who:

• Has 2 to 3 years of experience in customer service;
• Is recognized for their rigor and attention to detail;
• Stands out for their ability to manage stress and effectively prioritize when handling a high volume of requests;
• Demonstrates strong proactivity and teamwork skills;
• Is comfortable with computer tools and learning new software;
• Has experience and/or knowledge in insurance and/or claims management (an asset);
• Has an advanced level of proficiency in French, as the role involves handling a variety of calls, emails, reservations, and claims documents in French, as well as frequent daily interactions with unilingual French-speaking colleagues and clients;
• Has an advanced level of proficiency in English, as the role involves handling a variety of calls, emails, reservations, and claims documents in English, as well as frequent daily interactions with unilingual English-speaking colleagues and clients across Canada.

Why you’ll love working with us

• A work environment where learning and development merge with a collective pursuit of excellence;
• A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed;
• The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces;
• Competitive benefits : Flexible group insurance, competitive pension plan, stock purchase plan, vacation and wellness/personal development days, telemedicine, employee and family assistance program, ergonomic furniture program, performance bonus, discounts on iA products, and much more!

and get ahead of your career, where your talent really belongs!

Still unsure about applying?

At iA, we believe in potential and value diverse experiences. If this role inspires you, go ahead and apply – your place might be with us, and we want to get to know you!

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