Service Manager

OVERVIEW:

Reporting to the Executive Director, the Service Manager provides leadership, oversight, and direction for child and family services within an assigned service area. The successful candidate will lead a multidisciplinary team through Service Supervisors, ensuring services are delivered in accordance with the Child, Youth and Family Services Act, Ministry standards, agency policies, and First Nations protocols.

The Service Manager plays a key role in clinical oversight, staff development, organizational planning, quality assurance, and community engagement while promoting excellence in service delivery.

QUALIFICATIONS:

• Master of Social Work (MSW) with a minimum of three (3) years of child welfare experience; OR 
• Bachelor of Social Work (BSW) with a minimum of five (5) years of child welfare experience.
• Demonstrated leadership, management, and supervisory experience. 
• Strong knowledge of the Child, Youth and Family Services Act and related legislation. 
• Experience in child welfare practice and service delivery. 
• Strong clinical assessment, decision-making, and problem-solving skills. 
• Excellent communication, conflict resolution, and relationship-building abilities. 
• Proficiency with Microsoft Office and electronic case management systems.
• Have a class ‘G’ Ontario Driver’s License, access to a personal vehicle and be able to travel.

SKILLS, KNOWLEDGE, & ABILITIES:

• Strong understanding of First Nations and Indigenous histories, including the impacts of Residential Schools and the Sixties Scoop.
• Experience working with Indigenous communities, particularly Anishinaabe communities, is highly valued.
• Knowledge of Anishinaabe culture, traditions, and community wellness approaches is considered an asset.
• Ability to speak Anishinaabemowin/Ojibway is an asset.

WORK ENVIRONMENT:

• Given the traditional practices of the Anishinabek, from time-to-time exposure to wood smoke and the burning of sacred medicines, including tobacco, sweet grass, sage, or cedar, may occur within the work setting. 

Applicants are encouraged to visit our website at to review the full job description.

KGCFS offers competitive wages, a generous benefits package and an OMERS pension plan.

Please submit your application marked “Confidential-Service Manager”. Include in your application a cover letter, resume, and (3) three reference letters - two (2) employment related from recent employers.

Please also detail in your application: education, employment experience, and cultural participation.

Applications are accepted and in the following order of preference: by email, fax at
Human Resources – Confidential

Service Manager

Kina Gbezhgomi Child and Family Services

Main Office - 98 Pottawatomi Avenue,

Wikwemikong, Ontario P0P 2J0
Email: Show email

KGCFS is committed to fostering an inclusive and accessible workplace in accordance with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. Accommodations are available upon request throughout the recruitment process. We thank all applicants for their interest; however, only those selected for an interview will be contacted. Conditions of Employment: Successful candidates will be required to provide a Police Record Check, a satisfactory Driver’s Abstract, proof of $1M Liability Insurance, and supervisory references (with consent to contact).

On April 1, 2012 Kina Gbezhgomi Child And Family Services transferred the direct service delivery and management of the prevention services inclusive of family and community support services to the First Nations. Each of the First Nations and Kina Gbezhgomi Child and Family Services has a Contribution Agreement outlining the roles and responsibilities of the agency and First Nation in this collaborative partnership inclusive of agency support and training, funding arrangements, service and financial reporting. Kina Gbezhgomi Child And Family Services completed this process as a transition phase to a fully integrated child welfare model in preparation for designation as a child welfare agency, and also to reflect the membership requests in relation to First Nation community based delivery of prevention services. VISION: Kina Gbezhgomi Child And Family Services will honour and support our family’s and community’s inherent authority to care for their children based on unity, traditions, values, beliefs and customs. MISSION: Our services ensure children are protected and stay connected with their culture, language and community while strengthening family and community relationships.