Senior Software Developer

Help redefine customer support for the AI era.Most companies are running support on ticketing systems built in 2007, with AI bolted on as an afterthought.Botpress is the enterprise-grade AI agent platform for customer support — built the other way around.The work ahead is ambitious. The opportunity is rare. We take a deliberate approach to growth: product-led, capital-efficient, and highly focused.If you want to build the customer support platform for the AI era, we’re looking for top talent to join us.About the Role
As a Senior Software Developer at Botpress, you’ll be at the forefront of developing innovative solutions that drive the future of conversational AI. As a senior member of the engineering team, you’ll own features end to end, from design to production, and help set the technical direction of our AI agent platform. You’ll work closely with cross-functional teams to design, build, and maintain scalable applications, using your experience to solve complex problems while raising the bar on code quality and performance across the team.Responsibilities
Lead the design, development, testing, and deployment of customer-impacting featuresMake architecture and technical decisions for scalable, reliable systemsCollaborate with product managers and UX/UI designers to define and implement new featuresConduct code reviews and mentor engineers to ensure best practices and continuous improvementTake ownership of troubleshooting and debugging complex production issuesStay up to date with emerging technologies and industry trends to drive innovation within the team5+ years of experience as a Software Engineer, ideally in a fast-paced product environmentExpert proficiency in JavaScript/TypeScript, Node.Js, and frameworks like ReactA track record of designing and shipping complex systems at scaleDeep understanding of software development principles, patterns, and methodologiesExperience with cloud technologies (AWS) is a plusStrong analytical and problem-solving skillsExperience mentoring other engineers and leading technical projectsExcellent interpersonal and communication skills to collaborate effectively with team members and stakeholdersA passion for exploring new technologies and a desire to contribute to a rapidly evolving productAn enthusiastic team player driven to achieve results and contribute to the overall success of BotpressAbout Botpress
Botpress raised a $25 million Series B round in 2025. We’re building the enterprise-grade AI agent platform for customer support — not by adding AI to old infrastructure, but by building AI-first from day one.As a fast-growing start-up, we run a lean and innovative ship that leans on AI for maximum business impact. At Botpress, everyone is an owner, bringing their unique perspective and talents. We intentionally hire individuals who are eager, passionate, talented, and hungry to learn and grow throughout their career.You’ll be on a team that’s not just adapting to the AI revolution, but leading it. Joining our team means changing how millions of customers interact with the companies they do business with — and building the platform that defines the next era of customer support.4 weeks of vacationPaid sick and parental leaveComprehensive health, dental, vision, travel, and life insuranceFunding for education and skills improvementFully-stocked fridge and cupboard – we take snacks seriouslyA meaningful stock option grant — we want everyone at Botpress to think and act as an owner, and to share in what we buildRRSP program with a 50% employer match on up to 4% of salarySTM transit subsidyA beautiful, fully renovated officeA vibrant office community including regular team socials
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