Operational Risk Controls Lead

Lead operational risk and controls across Insurance Operations and Distributor Services in Manulife’s hybrid Waterloo workplace. Apply insurance expertise and analytical judgment daily.As Operational Risk and Controls Lead, you will partner with operational leaders and risk partners. The role strengthens controls across insurance servicing, policy administration, claims, distributor operations, and customer service processes. You will support audit readiness, regulatory reviews, remediation, and continuous improvement.Key Responsibilities:
Identify, assess, and manage operational risks across business processesSupport risk and control assessments with Line 1bMonitor key controls and recommend control environment improvementsCoordinate audit evidence, responses, and corrective action plansAnalyze metrics and drive sustainable remediation actionsRequirements:
Bachelor’s degree in business, finance, risk, or related disciplineFive to seven years in insurance operations or financial servicesUnderstanding of insurance servicing and distributor service processesExperience supporting audits, regulatory reviews, and issue remediationKnowledge of risk practices, control frameworks, and governanceBring insurance operations knowledge, control expertise, and analytical leadership to strengthen Manulife’s evolving business processes.
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