Senior Ai Transformation Consultant National Bank Montreal

Drive impactful change as a Senior AI Transformation Consultant at National Bank, focusing on transforming contact centers through creative AI and automation strategies. Lead essential projects that enhance organizational efficiency and client experiences. This pivotal role in the Customer Experience Centre involves spearheading AI transformation initiatives and collaborating with multidisciplinary teams.

You’ll engage with senior leaders to define vision, implement solutions, and ensure the successful adoption of best practices. The role encapsulates end-to-end project management and governance methodologies.

Responsibilities

• Lead comprehensive AI-driven transformation efforts
• Define and convey the strategic vision for centers
• Influence senior stakeholders in decision‑making
• Oversee AI project lifecycle from execution to adoption
• Guide teams in AI innovations and best practices

Qualifications

• University degree with 10+ years in relevant fields
• Proven experience in leading transformation projects
• Robust expertise in AI and automation
• Skills to engage with executives effectively
• Familiarity with managing complex environments

Become a key player in advancing AI transformation at National Bank.