Bilingual Claims Escalations Specialist

Manage complex claims escalations for LGM in Laval or Vancouver, using French and English to support customers, dealerships, and OEM partners.The Partner Operations Specialist serves as a subject matter expert across claims adjudication and contract administration. You will coordinate resolutions involving customer, dealership, OEM, legal, consumer, and vendor matters. The position supports Customer Experience through accurate documentation, work queue monitoring, and operational consistency.Key Responsibilities:
Manage claims adjudication and contract administration escalationsCoordinate OEM, legal, consumer, and customer resolutionsDocument interactions, decisions, evidence, timelines, and outcomesMonitor support channels, work queues, service levels, and KPIsIdentify recurring questions, process gaps, trends, and operational risksRequirements:
Fluent written and spoken French and EnglishThree-plus years in automotive industry experienceTwo-plus years managing warranty or claims operationsStrong communication, customer service, administrative, and organizational skillsWorking knowledge of Microsoft Office and digital systemsApply claims adjudication, contract administration, bilingual communication, and sound judgment to resolve escalations professionally at LGM.
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