Director Of Customer Management At Bombardier

Elevate your career as the Director of Program Customer Management at Bombardier, where hybrid work policies promote flexibility. Drive excellence in aerospace with over 15 years of experience as a collaborative leader.As the Director of Program Customer Management, you will lead a high-performing team, manage customer requests across aircraft platforms, and ensure timely delivery of solutions. With a focus on customer experience and technical feasibility, your strategic partnerships will enhance cross-functional collaboration. Your contributions will directly impact profitability and operational excellence across the organization.Key Responsibilities:

• Authorize aircraft-specific configuration profiles for production
• Serve as a strategic partner to Sales teams for response strategies
• Ensure profitability through pricing and proposal recommendations
• Align stakeholders across Engineering, Supply Chain, and Finance
• Lead continuous improvement initiatives in customer request managementRequirements:
• Over 15 years of aerospace industry experience
• University degree in Engineering or Business Administration
• Proven ability to build strategic relationships
• Strong knowledge of configuration and change management principles
• Bilingual proficiency in English and FrenchLead exceptional customer management initiatives at Bombardier and foster a culture of innovation and operational excellence.#J-18808-Ljbffr